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I had the chain of working with Danny Xiang who is super professional. I got my answer quickly. I would like to work more often with competent people like him
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
This app is really successful. It's great to have Danielle and her support team behind this success. Thanks Danielle :)
CJ Droppshipping SUCKS big time!
I have orders that have been in the "processing" stage since January 25th, today is February 12th!!!! I've been chatting with customer service every night for weeks, and each time I get a different reason as to why my orders haven't been mailed. My customers are starting to ask for refunds now. Every day I get at least two emails requesting refunds from customers. CJ Droppshipping SUCKS big time!
Hi dear, We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number to us? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.
Fast customer service.
Phoebe Lin cleared all my questions and helped me a lot.
She was very kind and attentive.
Thanks!!
Thank you very much Leah for helping me, today I had my first order ever on my store and I wouldn't be able to fulfill it without her help, very much appreciated and looking forward for future conversations :)
I spoke with Cristina Chen
today, Cristina Chen was super helpful and extremly patient . I am grateful for Cristina's assistance and willingness to help research and resolve my issue.
great service and I'm so happy with the support, very friendly and have a good work process. i was having problem in cjdrop because it's my first time in drop and they help me a lot
Thank you for your feedback! Your approval is our motivation.
the best app to start, very intuitive, has very good customer support, and loads of youtube content.
At first, I needed clarification on what I was doing or feeling sketchy when using customer support to ask a question and where to guide my answer. After talking to the person on customer support they gave me clear answers and I feel more trusted with cj dropshipping. Whenever you have a question go to customer support and talk to your agent they will guide you in the right direction.
i start to use cj from one week and there was a big mess understand from my side and finally @Cristina came to save my day with her amazing help ,thank u so much from all my heart