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I'm new to dropshipping and am trying to get the hang of all this, and a lot more goes into than people realize. but I didn't completely understand the process of processing a sale and getting it to the customer. I already had CJ Dropshipping downloaded and believed that everything was connected and set up, but I failed to realize that everything isn't completely automated. So I clicked on the little guy in the corner on CJ and tried to get help and figure out my problem and what to do, but then zoey zheng came along and help me sort out my problem quickly and easily. It was a simple fix and I only a few steps to complete the order but I couldn't find the information anywhere. Thankfully she came along and helped me. I was so frustrated, lost, and was thinking of giving up, but I couldn't be happier now thinking that I have people as great as her a few clicks away.
I initially left a five-star review in May 2023, but I am now modifying it due to recent events and the services provided by CJ Dropshipping.
Initially, everything was going smoothly, and I sold a few products on the platform without any issues. However, I started experiencing delays in deliveries, but that was nothing compared to the recent problems I encountered. I began selling a POD (customized) product, so I entrusted CJ Dropshipping with the customization process. It turns out that after a week, the products had not even been processed or sent to CJ Dropshipping's facilities. After 10 days and numerous false promises from my agent Wendy (assigned by CJ Dropshipping), the products I received were of horrible quality (and quite expensive). As a result, after 10 days of waiting, customers started requesting refunds, and the reputation of my online store was severely tarnished. Fortunately, I found an agent in China who could take over the orders mishandled by CJ Dropshipping at a lower cost.
Please be extremely cautious when considering this platform if you want a reliable service, especially when dealing with specific requests and potential issues.
I have used their service for months. Their service is getting worse and ultimately unsatisfying lately. Their inventory update is chaotic and consistently reported out of stock against the web page's info. I have complained several times through the personal consultants, but no action taken. Unfortunately, I have imported a wide range of products from them, and I plan to quit it gradually, which takes time. For the new users, I suggest considering thoroughly before using CJ.
Hi dear, we are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID? This is our contact way: support@cjdropshipping.com. We will help you to double-check the process. Thank you for your understanding!
CJ Dropshipping as the potential to be a game changer. The offer a wide variety of services like, sourcing, shipping, taking product photo's / videos and much much more. The fact that they have 2 warehouses in the U.S is important. There are a lot of thing they need to fix, there is a lack of transparency and processing times can get slow. The website is very badly optimized making it unresponsive and the website structure is confusing to say the least. But they do provide something that is hard to find, and the fact that you get assigned your own agent for customer support is smart. My agent (Miranda) is great, she helps me with buying bulk, and answering questions i may have, and gives her full dedication for my business. I would give her 5 stars.
To summarize: CJ is an platform that is not quite there yet, but with a couple of changes and overhauls, they can be a true game changer in the world of dropshipping.
Thank you for your compliment. We will do better in the future. Have a nice day!
CJ has wide range of quality products and simplified sourcing, order fulfillment, and inventory management. Bin Han is a great agent - always quick to reply and helpful. Highly recommend.
PERRY is the best agent we can dream of. He is serious, efficient, quick and friendly. The best!
CJdropshipping is a revolution for dropshippers. excellent!
Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
pas encore eu de résultat mais tout est compréhensible et les agents sont à l'écoute.large choix de produits et de personnalisation je recommande cj dropshipping
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
I worked with zoey and she was able to help me with my parcel deliveries in relation factory suppliers. Good service
Help a lot Thx to Box Chen rlly helpful
Good service, Whalen helped me a lot with finding the right products. Amazing system and would really recommend