CJdropshipping: Much Faster

Angel Li was sensational on her support at CJ and very accurate in the orientations, with such speed and an excellent performance!

Thank you Bianca for always supporting me in finding products, checking orders status. CJpacket is also a good shipping line in this pandamic time.

I like the fact that the app is easy to use. There is always someone to amazed your question through the chat and that you have your own personal agent to refere to when needed. Great winning products as well

even though everything sound good and perfect but i will share my finding 1-order preparation and dispatch promised to be 2-3 days, am getting 10-15 days for dispatch ?? shipping is another thing 15-20 days .. we are talking about 30+ days from day of purchase ... 2- 50% of the order my client are doing .. i receive a msg after 2-3 days sorry item not available .. please accept a similar item .. -.- !! then they ask you if you want a refund .. ? but no one will refund your reliability and website trustworthy not sure how this is good for anyone ..

I have used this supplier for over a year for my online clothing boutique. My review is mainly focused on clothing, although I do market home goods and appliances as well as jewelry. First off, they are a sourcing supplier, meaning they find products for you to list, then when you (your customers) order, they get the items in from their suppliers and then package and ship them out, confirming quality. From a customer service standpoint, they are a good vendor. They reach out to you and even suggest things for your store. They do a good job of checking quality and letting you know when the product doesn't match what their listing shows. That doesn't mean it will be the right size, not have an odor, or be the fabric quality you or your customers expect, but they try to make sure it is right from matching the listing. Below are my experiences:
As a supplier from China to the US, be aware that your customers will wait long times for products. If you are new to dropshipping, this will be impactful, especially during the holidays, so make sure your terms set the right expectations with your customers. You can prepurchase to put in their warehouse, but that does not save much time for US shipping, however it does speed up EMEA. They try what they can to help make it fast, so this is not a hit on the supplier directly, just an issue in general.
I order samples prior to listing to confirm quality and size. This adds almost 2 months to a listing, which is horrible for seasonal clothing. About 1/2 of what I order does not match the quality/size I expected. Also, I find if I place the order with multiple different items, about 1/3 are not available or do not clear their QC and it delays shipping while they wait for all the products to come to their warehouse.
When I have ordered large quantities to warehouse in the states, it takes about 2 months or more to get the product via the cheapest shipping. That can be expected, but just be aware that if you are trying to stock for the holidays so you can ship out quickly, you may be too late for that in October. At the time of this post I am still awaiting an order from the beginning of August. You can pay to expedite it, but that deeply cuts into the margins and makes the cost about 3 times the cost of the product.
They are a sourcing agent, so if a supplier runs out of something, they will attempt to find another supplier to fulfill the order. That does not mean it will be the same quality or sizing that you had samples for or that your customers have received in the past. They try their best to get it right, but I have experienced slight differences in product over a year run.
Probably the thing that causes me to rate this app lower though is they hook into your store and scrape all your orders (not just theirs) as well as a hook in your website to see all products people view. This is not shared when you sign up, however if you access the code of your store, you will see the hook. You may find this helpful since one of the services they offer is to source items for you, even those you don't request. That may be a convenience if you are looking for better sourcing. However, you may need to check and update your privacy notices, based on your local regulations.
As a whole, I like CJ for the service they offer, it is just very slow for my US-based store and what I offer my customers. Because of that I use them strategically, however I would like if they were only taking orders I send them and did not hook into data I am not wanting to share explicitly with them.

Hi there really good customer service from Jane. I needed an agent to solve my issue and she helped me. 20 mins after my issue was fixed

I had an order that did not sync to CJ but their support quickly helped me resolve the issue. Estelle Zhou thank you for the support, I really appreciate you!

Very good experience with this platform and my Cj Assistent Bruce Lin. He is always available for my questions, and make his work very well

I’m trying to add this to my Shopify page and I don’t see the item I bought, I had to order it and do this manually, can someone help me with this please.

I recently had the pleasure of working with Assistant Chloe Zhang, and I am incredibly impressed with her exceptional skills and dedication. From the outset, Chloe exhibited a level of professionalism that immediately put me at ease.

Chloe's attention to detail and her ability to understand and address my needs were truly remarkable. She demonstrated a deep understanding of the task at hand and provided insightful solutions that went beyond my expectations. Her timely responses and clear communication made the entire experience smooth and efficient.

What truly sets Chloe apart is her proactive approach to problem-solving. She took the initiative to anticipate potential challenges and had well-thought-out strategies to overcome them. This proactive attitude not only saved time but also showcased her commitment to delivering outstanding results.

I also appreciate Chloe's patience and willingness to accommodate any changes or revisions. She maintained a positive and friendly demeanor throughout our interactions, which made collaborating with her a genuine pleasure.

In conclusion, Assistant Chloe Zhang's exceptional skills, professionalism, and proactive attitude make her an invaluable asset. I wholeheartedly recommend her services to anyone seeking top-notch assistance. Without a doubt, Chloe has exceeded my expectations, and I look forward to working with her again in the future.

Best regards,
Etienne