CJdropshipping: Much Faster

I have used this supplier for over a year for my online clothing boutique. My review is mainly focused on clothing, although I do market home goods and appliances as well as jewelry. First off, they are a sourcing supplier, meaning they find products for you to list, then when you (your customers) order, they get the items in from their suppliers and then package and ship them out, confirming quality. From a customer service standpoint, they are a good vendor. They reach out to you and even suggest things for your store. They do a good job of checking quality and letting you know when the product doesn't match what their listing shows. That doesn't mean it will be the right size, not have an odor, or be the fabric quality you or your customers expect, but they try to make sure it is right from matching the listing. Below are my experiences:
As a supplier from China to the US, be aware that your customers will wait long times for products. If you are new to dropshipping, this will be impactful, especially during the holidays, so make sure your terms set the right expectations with your customers. You can prepurchase to put in their warehouse, but that does not save much time for US shipping, however it does speed up EMEA. They try what they can to help make it fast, so this is not a hit on the supplier directly, just an issue in general.
I order samples prior to listing to confirm quality and size. This adds almost 2 months to a listing, which is horrible for seasonal clothing. About 1/2 of what I order does not match the quality/size I expected. Also, I find if I place the order with multiple different items, about 1/3 are not available or do not clear their QC and it delays shipping while they wait for all the products to come to their warehouse.
When I have ordered large quantities to warehouse in the states, it takes about 2 months or more to get the product via the cheapest shipping. That can be expected, but just be aware that if you are trying to stock for the holidays so you can ship out quickly, you may be too late for that in October. At the time of this post I am still awaiting an order from the beginning of August. You can pay to expedite it, but that deeply cuts into the margins and makes the cost about 3 times the cost of the product.
They are a sourcing agent, so if a supplier runs out of something, they will attempt to find another supplier to fulfill the order. That does not mean it will be the same quality or sizing that you had samples for or that your customers have received in the past. They try their best to get it right, but I have experienced slight differences in product over a year run.
Probably the thing that causes me to rate this app lower though is they hook into your store and scrape all your orders (not just theirs) as well as a hook in your website to see all products people view. This is not shared when you sign up, however if you access the code of your store, you will see the hook. You may find this helpful since one of the services they offer is to source items for you, even those you don't request. That may be a convenience if you are looking for better sourcing. However, you may need to check and update your privacy notices, based on your local regulations.
As a whole, I like CJ for the service they offer, it is just very slow for my US-based store and what I offer my customers. Because of that I use them strategically, however I would like if they were only taking orders I send them and did not hook into data I am not wanting to share explicitly with them.

I recommend looking for Berry Gan as an agent. Always ready and available. a true professional!!!

I recently had the pleasure of working with Chloe Zhang, and I must say, she is an absolute gem when it comes to customer service. Chloe has been assisting me in finding and purchasing various products, and her dedication, professionalism, and genuine friendliness have truly left a lasting impression.

First and foremost, Chloe's responsiveness is truly remarkable. Regardless of the time of day or night, it feels like she is always just a message away. Her prompt replies make the entire shopping process incredibly smooth and hassle-free. Her commitment to her clients' needs is evident, as she consistently goes above and beyond to ensure a seamless experience.

Chloe's kindness and willingness to help are truly exceptional. She not only assists in product selection but also provides valuable recommendations and insights, making sure I am fully informed about the items I am interested in. Her friendly demeanor and positive attitude create a warm and welcoming environment, making each interaction a pleasure.

Furthermore, Chloe's product knowledge is impressive. She seems to have an in-depth understanding of a wide range of items, and her expertise shines through in her ability to guide customers effectively. Her attention to detail ensures that every product I receive is of the highest quality, and her commitment to customer satisfaction is unwavering.

In addition to her excellent communication skills, Chloe's dedication to her clients stands out. She takes the time to listen to my preferences and needs, ensuring that I am completely satisfied with my purchases. It's clear that Chloe genuinely cares about her clients, and this level of dedication is truly rare in today's fast-paced world.

Overall, Chloe Zhang is a remarkable agent who excels in every aspect of her role. Her rapid responses, kindness, expertise, and unwavering dedication to customer satisfaction make her a true standout in the field. Working with Chloe has been an absolute pleasure, and I can confidently say that she sets the gold standard for customer service. I look forward to continuing my interactions with Chloe and benefiting from her exceptional service.

Have been working together with Bin Han from CJDropshipping and I have to say... She has been an incredible help for me with my questions. Always found an answer, got in contact with suppliers for me and gave me extra useful/important info to keep in mind. Very happy haha

I've been a loyal customer for more than a year, and I've seen a remarkable improvement in their services and support during this time. They're advancing swiftly, and their web platform is at the forefront of the industry.
The key element contributing to this fruitful partnership is the exceptional and consistent support from my agent, Fiona. She's impressively quick in her responses, always available, and possesses an innate ability to find solutions. Our business relies heavily on this strong partnership. Thank you for being an integral part of our success. Exceptional Experience with Cj as Our Supplier.

CJ is, in my opinion, the best supplier there is in dropshipping. The product selection is huge, but above all, the customer service is outstanding.
My personal agent Jiaming really does a first class job. Always available, offers quick response times and is always eager to help me out, which I really appreciate.

I had the chance to work with Tracy from CJ and she was great ! Very responsive and quick to help with any question i had highly recommend for anyone!

Thank you for the great support. The Cj team was able to help me with all of my problems. Very helpful and friendly. Many thanks again to Christina

CJ services is not just a good working app; it's a game-changer in the world of e-commerce. The product variety they offer is truly remarkable, catering to a wide range of needs and preferences. The team behind CJ services is exceptionally well-organized and responsive. They have a knack for going above and beyond to support their customers.

Sure, there might be a few areas that could be improved, but the overall experience is nothing short of convenient and satisfying for those who choose to work with them. I've been a part of this platform for several months now, and I can confidently say that my journey has been marked by consistent pleasure and positive outcomes.

I can't speak highly enough about my agent, Nigel. He's not just an awesome guy; he's a dedicated professional who puts in every ounce of effort to assist me in each and every interaction. His commitment to customer satisfaction is commendable, and it's the kind of service that keeps me coming back.

If you're considering working with CJ services, I wholeheartedly recommend it. It's a reliable platform, backed by a stellar team, and I'm more than pleased with my experience.

The app is fairly decent considering it is free. The one agent Rebecca Zhang has been nothing but helpful and sorted an issue I had within 30 minutes. She is amazing!