CJdropshipping: Much Faster

We used to use CJ for a good while. Was counting on them being responsible and reliable. but ended up very disappointed. When they had quite a few mess-up in our order delivery, which caused us quite a grief and loss with customers, they often try to excuse themselves from taking responsilities or it would take long time to process a dispute/refund.

On 9/12/2021, I reached out to them because my Google Merchant account was suspended because of their API. I sent them the files through the in app messages. I was told by Box Chen within 2 days they should have an answer as to what happened. So fast forward Wednesday, September 15, 2021: Tried to reach out repeatedly within the app but no one responded last night. Not only did they not respond... I tried to submit a complaint and they blocked it. I took screenshots of everything I wrote for proof... and I will recored this complaint as well. My question to Shopify is why are Merchants allowed to take advantage of consumers like this and they do nothing to repair the damages they've caused to a shops Google account. I have spent months getting items and placing them in my store. That means I have spent more than 40 hours a week listing their items into my store.

Initially, I was extremely satisfied with their service. Items were shipped within 3 business days and tracking information reflected products that were on their way to the customer. In just this week alone, CJ has shipped products to the wrong customers (twice). An order has been processing since Jan. 22, and they are unsure if it has processed, or will process. Not to mention tracking information is a joke. My customer's guess is as good as mine when of if anything will ship. I am holding out hope that things will change, but looks like I will start my journey to find a better supplier.

The CJ drop ship service itself is maybe very good. But I don't think I'll ever know. The complexity of using the app to simply add products to your store is terrible. It is not easy as with Eprolo or Oberlo. There are no clear explanations of what needs to be done & there are various, seemingly unnecessary options as well, which makes it even more confusing. For eg there are 3 different screens that show my products, and 1 of them has conflicting information to the others regarding availability & shipping! But worst of all is their command of English. It is absolutely terrible. From their on site headings and descriptions, to their site/Youtube tutorials, to their Chat service, it is very confusing. CJ needs to invest in a few customer service people who can convey & understand information in English correctly. I have spent over an hour this evening trying to explain an issue to a customer service agent who simply could not get what I was trying to say, and I ended up giving up, with the issue unresolved.
The site navigation is also below par. If you DO open chat, the text box cannot be moved around, so it goes right on the middle of your screen so you cannot see the CJ page at all. You have to close the box to look at the page, and then reopen it. There is also no way to END the chat. You can only minimize the chat screen which is very strange. Here's an example of the ambiguity of the site instructions. In the side menu Authorisation / Shopify, you'll see a summary of your store and its settings. Regarding the Inventory Sync setting, if it says "Enable" it actually means this setting is disabled. If it says Disable it actually means your connection is enabled. Such confusing titles and descriptions abound on this site. I am not confident that it is even set up to work with my Shopify site, and as explained, the Chat support are less than capable of putting one's mind at ease. This site makes me nervous about selling, in contrast to Oberlo & Eprolo whom I have been confident with right from the start.

1) They're out of touch with their shipping center. They receive notice...often 2+ weeks after you order- that your items are oversized. Half the time they don't even reach out to you to let you know, until weeks go by and you haven't received your items yet. 2) When they are oversized, what you're charged one day differs from the next. You would think they would have shipping streamlined, so that you aren't constantly having to check up on your products to make sure they're moving along the pipeline. 3) Their "agents" are terrible at communication. They also do nothing to make sure screw-ups on their end aren't repeated. This is a big issue if you are trying to scale using them. 4) Products often arrived horribly filthy which tells me that CJ has no idea how to communicate proper packaging of products in my niche, even though they have a huge item selection in it. Sellers should meet a certain level of quality in the buying experience, and it seems like it's just any and every joe that wants to throw something in a box and sell it with no regards to how closely it resembles the pictures. 4) Lastly, packaging for transport is terrible. CJ again, has no standards for packaging to relay to sellers, so oftentimes things will arrive broken. 5) Their attempts at correcting their screw-ups are terrible. I ordered two vases which arrived broken and dirty. I then asked them to re-send the units, which they did, but asked for MORE MONEY to ship the SAME PRODUCTS. Just unprofessional. They do the bare minimum to ensure good business practices and are just ineffective at their service. Go elsewhere.

The only reason I HAVE to use cjdropshipping is because AliExpress in banned in India. If you can use the latter however, don't mind switching, ever. You cannot talk to the manufacturers directly, and not all the agents available know what they're talking about. In fact, if you don't reply for 10 mins in chatbox because they told you to wait, conversation is closed automatically. It's pathetic really. The only reason the app has so many 5 star reviews is because every month agent asks you to write a review. They don't specify give 5 stars, but they do need screenshots so of course it feels weird sending screenshot to someone that bashes them. Everything is quite chaotic. The absolute worst part is that there are so many items on CJ that are out of stock or have just been stopped manufacturing. They still don't remove it from the platform. If you ask an agent prior, they might tell you that it's available (because like I said, not all of them know what they're talking about), and then after 8-9 days of the order being placed, they'll tell you that it's unavailable. It's been a headache. I wish AliExpress was available.

AWFULL AND USELESS SUPPORT!

Had an order fullfilled via CJ, oder was refused by carrier and sent back to CJ. Asked CJ about the reason for that -> Ticked opened on Feb 08. 2024. Had several chats with the support then, everytime a different person, every time I was tould to wait. Today is Feb. 17. 2024. CJ still have no idea what went wrong with the shipment. I have more orders for the same items in the mean time. Asked CJ what to do to avoid the same issue occuring again. Support says to wait, my agent "normally" will be back to work tomorrow...

I am speechless about ths one. I understand they have CNY and are low staffed, but having no advice after 9 DAYS !!! is absolutelyy NOT ACCEPTABLE

I did not get any help from CJ. When I create my store at Shopify ( shop416.com) I have to move my domain to Shopify and i lost my email access as provider change. and Shopify does not have emaill service system. CJ automation block me constantly to ask to verify email. They should have system using AI to understand the issue. Now i can not access even having shopify store.

It was ok for a while, but in the past months their support became non-existent. The app has lots of bugs and technical issues, they often add some high extra cost for shipping (after sitting on the package for 3 weeks) so you have no choice but pay or refund the costumer. They sending wrong/smaller/cheaper product, while the description is clear about the sizes, but still they refuse to refund other than the partial cost, even after my customer clearly don't want the wrong item. Site connection, connected products randomly lost and when you ask for help they often answering in a condescending way in chats, without any intention to help.

I must revise my previous review as it heavily relies on the agent assigned to me. I have conducted numerous transactions through CJ, involving substantial amounts of money, but the treatment I received afterwards was abysmal. After being assigned a new agent, my experience has been nothing short of a headache. Dispute replies take an excruciatingly long time, sometimes weeks, to receive any response. Even for resending an item worth just a few cents, they initiate a lengthy discussion that seems excessive. In cases where it's evident that the parcel is lost, I am asked to wait 15 days for an "investigation" before a resend is even considered. There is a complete lack of accountability for poorly packaged parcels that arrive with missing pieces, incorrect sizes, or lacking proper instructions. Every inquiry I make takes a minimum of three days to receive a response, rendering it impossible for any ecom business to efficiently operate under such circumstances. I have suffered significant financial losses due to their inactivity and unwillingness to assist me.