Avaliações (8.085)

Classificação geral
4,9
Número por nível de avaliação
  • 96% das avaliações são de 5 estrelas
  • 2% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
Data de edição: 30 de outubro de 2020

The app is not user friendly, however the support from the agent - Danny is good. Would be a great app if the user interface is much more friendlier and easier to use. There are more room for improvement.

Fantasy Stuff
Singapura
Mais de 2 anos usando o app
CJDropshipping deixou uma resposta 1 de novembro de 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

12 de agosto de 2020

I'm very happy with his support thank You viví!!, All moment tell me what do, i AM super happy with his atention

keisnny
Espanha
30 dias usando o app
CJDropshipping deixou uma resposta 12 de agosto de 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

18 de maio de 2022

Service client toujours disponible! Même les heures et jours fermés il y’a toujours au moins une personne pour vous répondre. Les délais d’envoi sont meilleurs qu’ailleurs mais peuvent encore faire mieux. De bonnes fois dans les remboursements. Ils doivent faire le suivi des disponibilités des articles entre leurs stocks ceux des fournisseurs et celui des clients. Il est casi inexistant ce suivi. ceci est le point principal pour lequel je donne un 4/5.

XFAME
Canadá
Mais de 2 anos usando o app
8 de junho de 2023

Very quick and reliable customer service from the agent Bin Han. Generally dhe platform is quite efficient and responsive 5/5

Aeonian Store
Albânia
29 dias usando o app
3 de fevereiro de 2022

Firstly, CJ agents make all the users write 5-star reviews and mention their agent names. These are (90% of the total reviews) not authentic and are asked by CJ agents to put.
Secondly, their communication is absolutely disastrous. Every time there is a problem, a new CJ rep joins the chat and makes you go through all the same steps. Moreover, one of them tells you to do one thing and another tells you to do the opposite. They made me invest thousands of euros into buying inventory before Chinese New Year. Then one of the reps said that I don't need to do anything; all orders will be deducted automatically from the inventory. However, 2 weeks later, all orders are processing and they said it's my fault because I didn't click "deduct from inventory". They asked me to cancel all my previous pending orders and make new ones. I cancelled all my previous orders, but there is no such option to "deduct from inventory", so all my customers think I scammed them and my Facebook ad account is being blocked as well as the Stripe and Paypal payment processors are flagging me for fraud. I lost all the money I ran on Facebook ads, payment processors held all my money and returned everything to customers and CJ made me invest in inventory, which has no way of accessing so more money is stuck there.
Thirdly, they make fake promises. They promise that your problem is resolved, and after waiting for longer than they promised, you contact them again and they treat as if no complaint was ever made and they ask you all the same questions all over again and take the same steps again, and then they ask you to disconnect from the chat because they say they will handle it, and later when you try a third time, the same problem from square-one all over again.
I wanted to give them 0 stars, but I'm giving 2 stars because if you are just trying to start a new product and wanna test it out, then it's okay. Although their processing time is super slow, 1 -2 weeks just process and not even start shipping, even when selecting extremely expensive DHL express method. But it you actually wanna do business, then probably best to stay away from CJ.

Wurzish Fit
Estados Unidos
Mais de 2 anos usando o app
CJDropshipping deixou uma resposta 8 de fevereiro de 2022

We are so sorry that CJ didn't give you a nice ordering experience. We will accept all suggestions and comments from you and improve our service as soon as possible. Many orders were delayed due to the Spring Festival Holiday. Sorry for the inconvenience.

30 de dezembro de 2020

I am very happy with CJ drop shipping. My agent Janet is first class. Makes drop shipping 100 times easier

Spirit Tree
Alemanha
29 dias usando o app
CJDropshipping deixou uma resposta 30 de dezembro de 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

18 de setembro de 2020

Customer Service is very helpful, especially for a beginner, fast respond and excellent communication in English as well.

dogpleaser
Tailândia
29 dias usando o app
CJDropshipping deixou uma resposta 21 de setembro de 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

2 de janeiro de 2023

Bruce Lin did an amazing job at helping me set up my shipping for my store. He was very friendly and fast to reply.

Apral
Grécia
29 dias usando o app
26 de dezembro de 2020

Cj dropshipping helped me a lot with my orders and there fast shipping is amazing. And I also want to thank Shicharl for helping me and providing me support whenever I needed it.

The Vibe Up
Índia
29 dias usando o app
CJDropshipping deixou uma resposta 27 de dezembro de 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

20 de maio de 2023

Robert Yang was so helpful! Thank you for your help with everything related to shipping and tracking number information.

Goodness Store
Estados Unidos
29 dias usando o app