CJdropshipping: Much Faster

I would NOT recommend CJ Dropshipping. Their inventory management is a complete disaster—products are constantly out of stock, yet their website never reflects it. I always have to inquire if items are actually available instead of them simply updating their inventory. It’s a huge waste of time and incredibly frustrating.

Customer service is just as bad—slow to respond and not very helpful. When they finally do reply, they give vague answers and no real solutions. They never seem to improve their system, leaving sellers stuck with constant stock issues.

And don’t even get me started on sample shipping—it takes way too long! If you're trying to test products before selling, expect major delays. Overall, CJ Dropshipping is unreliable, inefficient, and more trouble than it's worth. Look elsewhere if you want a smooth and stress-free dropshipping experience!

Voici l'incident : j'ai reçu un email de mon client m'informant que son colis n'était toujours pas arrivé, après deux semaines. J'ai payé pour une expédition rapide censée arriver en 12 jours en mars (3 jours pour le traitement et 7 jours pour l'expédition vers la France). J'ai contacté le service client de CJdropshipping, et on m'a répondu que le colis était en transit. Je leur ai fait remarquer qu'il aurait déjà dû être livré et j'ai exigé des explications.

À ma grande surprise, j'ai appris que CJ avait réceptionné le mauvais produit. Il a fallu du temps pour recevoir le bon produit, ce qui a entraîné un retard, et on m'a informé que le colis serait livré dans environ une semaine, si tout va bien. À aucun moment, malgré la connaissance de l'incident, CJ ne m'a informé par email, ce qui m'a empêché de prévenir mon client et de limiter les conséquences.

J'ai alors exigé un geste commercial, notamment un remboursement des frais de livraison, car je devais aussi faire un geste envers mon client. Le service client de CJ m'a répondu qu'il serait préférable de stocker les produits chez eux pour éviter ce genre de problème. Mais j'ai plus de 700 produits dans ma boutique, et mes commandes sont aléatoires. J'ai insisté pour avoir une compensation, et après 48 heures, on m'a proposé une réduction de 3 $ sur ma prochaine commande, à condition de dépenser au moins 10 $. J'ai cru à une blague.

J'ai insisté encore pour un dédommagement digne de ce nom, et ils ont finalement proposé une réduction de 5 $ sur une commande de 20 $ ou plus. J'ai refusé cette offre, c'est totalement inacceptable. À cause de CJ, je vais probablement perdre mon client, et c'est déjà le deuxième incident en deux semaines. Je ne comprends pas tous ces avis positifs, j'ai l'impression qu'ils sont fictifs, car la réalité est bien loin de ce qui est promis.

Here's the incident: I received an email from my customer informing me that their package still hadn't arrived, after two weeks. I paid for expedited shipping, which was supposed to arrive in 12 days in March (3 days for processing and 7 days for shipping to France). I contacted CJdropshipping's customer service, and they replied that the package was still in transit. I pointed out that it should have already been delivered and demanded an explanation.

To my shock, I learned that CJ had received the wrong product. It took time for them to get the correct product, causing the delay, and I was told the package should arrive in about another week, if everything goes well. At no point, despite being aware of the issue, did CJ inform me by email, preventing me from notifying my customer and mitigating the situation.

I then demanded a commercial gesture, specifically a refund for the shipping fees, as I also had to make a gesture to my customer. CJ's customer service replied that it would be better to stock the products at their warehouse to avoid such issues. However, I have more than 700 products in my shop, and my orders are random. I insisted on proper compensation, and after 48 hours, they offered me a $3 discount on my next order, provided I spent at least $10. I thought it was a joke.

I insisted again for a proper compensation, and they finally offered a $5 discount on a $20 or more order. I refused this offer; it’s completely unacceptable. Because of CJ, I’m likely to lose my customer, and this is the second incident in two weeks. I don’t understand all these positive reviews; they seem fake because the reality is far from what’s promised.

Very bad experience. Their website description of the features is incredibly attractive. But when it comes to action, they can do almost nothing from what they offer. Terrible customer support. They communicate with customers not one by one, but with everyone at the same time, so as soon as they switch to you, you have to explain the problem again. Unbearably long. I tried for five days to get an answer to simple questions from the support service. I wrote emails, wrote in the chat, but I only received general answers. They answered my question for a week whether they could remove the tags from 100 T-shirts. The answer was: Do you already have them? And then silence again for several days.

Terrible customer service, and they never actually ship orders. I waited for my order to be shipped, but it remained pending until I contacted them—only to find out the product was out of stock. That’s when I realized they weren’t reliable, so I removed all their products from my store. Awful company. Always look into why a company has bad reviews rather than just the 5-star ones. Total scam.

"Much more trouble". I'm having issue over issue with them. Products have inventory on their page but when there is an order, it's out of stock?? After an order they ask me to pay another large amount for "adjustment", ruining the product margin. It's pointless.

0 Stars, absolutely shit. if you are dropshipping, im not sure about bulk orders but they treat orders like shit.

I paid 20+ for better delivery, it took 3 weeks. customer got a black diffuser, after the order was placed for days they told me they only had white, then the candle (2/3 products in order) they tried to give me a different one because they didnt have that one, and they tols me this after the diffuser, few days later. After all that upon beieng delievered box was damaged slightly, but mostly its the fact that they put the resistance bands in the same box as a diffuser.

Een hele dag verspild aan 'troubleshooting' om er uiteindelijk achter te komen dat ze winkelnamen wel kunnen synchroniseren voor andere platforms, maar bewust niet doen voor Shopify. Toen ik ze confronteerde met hun eigen tegenstrijdigheid, verdween de support letterlijk midden in het gesprek. Oneerlijke service die Shopify klanten als tweederangs behandelt. Ten koste van alles vermijden.

So disappointed with this

Good range of products but for all the test orders we did - not a single one get shipped and had to cancel to get a refund

their service its awful so many of m,y costumers ordered from me and I had to send their money back because they couldn't fulfill my orders like literally I could show pages of nothing but costumers that I had to send back because their skU'S had changed or they didn't even have the product ! I'm willing too give out another shut maybe their system changed but I didn't have a good experience with cj drop-shipping for now imma give one star if proved otherwise then ill change it

If you plan to use CJ to dropship on Tik Tok Shop, DON'T! After spending thousands of dollars on failed orders to my customers. Between bad quality items and packages not delivered or delivered too late, I have lost hundreds of dollars due to Tik Tok Shop policies and all thanks to CJ Dropshipping. I decided to contact support for reimbursement of lost orders and orders that did not ship within the delivery time described. I paid high shipping costs to get my packages delivered to customers within 6-11 business days and orders were being delivered 13-14 business days (19-20 days total) past said shipping times resulting in me losing hundreds of dollars because customers cancelled orders after waiting for so long. And terrible customer services for packages that were not delivered CJ has blocked my account after me disputing with Paypal for them not reimbursing me for my loss. I also had a dispute with CJ that was not completed from a previous order because they kept stretching it out for weeks while I waited for my refund. They blocked my account before giving me a refund for the package that was not delivered. I spent over $70 for it to be shipped and provided them the documentation they requested. They are extremely unprofessional, and everyone should know the risks they are taking when working with this company. I will never recommend, not even to my worst enemy.