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I recently had a disappointing experience with CJDropshipping's customer support. I had an issue with tracking a package I purchased four days ago and reached out to their support team for assistance. Unfortunately, my concerns were not addressed adequately.
A representative named Cheria was unresponsive and did not provide the help I needed. This lack of communication and support has left me feeling frustrated and ignored.
Furthermore, the inability to track my package after several days has left me feeling scammed by CJDropshipping. This is not a feeling any customer should have when dealing with a business.
I expected a higher level of service from CJDropshipping and am disappointed with the lack of transparency and support. It's important for businesses to respect and value their customers, and I feel this was not the case in my interaction with CJDropshipping.
I hope this feedback will lead to improvements in their customer service. Until then, I would caution others about this potential issue.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
The app makes it difficult to do good business because the freight is very expensive. Overall it is well organized, but expensive compared to others, perhaps worth more to those who work with dollar or euro.
Hi, sorry for your bad experience. If you have any problems with us, you're welcome to contact our support by email or online chat. Email: support@cjdropshipping.com Chatroom: https://chat.cjdropshipping.com/#/chat/openChat Hope it helps.