CJdropshipping: Much Faster

there is a learning curve but there are always agents like Michell luo there to help! thank you very much

I would say that they" try hard" . A good point is that they mostly do answer chat requests quite quickly (day and night ) however there are some issues . Sourcing requests are slow ( days slow ) but they get quicker if you prompt them.They are polite .

They are defensive , any questions asked about shipping costs will be always blamed on someone else even though they are the shipper (CJpacket )themselves .
Be aware, they dont understand the principle of sorting the problem now, and we can deal with the details later. They will insist on their "dispute" process even for the smallest thing , completely forgetting that your customer is being frustrated . Its their process thats more important than your customer .
Their understanding of written English can be frustrating . Be prepared to repeat yourself using different words and targeting a lower educational level .
There are the usual website issues . My advice is that you frequently refresh it yourself and watch very carefully that it has actually reloaded . You might pay twice otherwise . The website, and pretty much everything they do on the site and the links they control associated with the site are not at all intuitive . So, it will take time to work out why they do, what they do in their layout. For instance why would the tracking tool be hard to find? you,d expect it to be right there on the orders and processing page . Its not .
Overall , they have frustrated me several times , But I will stick with them as I think they do try hard . But, seriuosly it can be a struggle .

I am absolutely satisfied with the support from my CJ agent Ceci. I receive quick, helpful and professional feedback. This makes working together fun. 5 stars from me.

Nancy is my agent she is a wonderful agent and I love working with her she supported me in every single step where I get stuck without any delays lots of love to Nancy ❤️❤️

This is a very different business idea and the concept is easy to use. Easily browse the products on website and then add products to your store.

Cj is defenetly woth a try. They have the best service ever! I was helped by: AdaQiu. If you are new to dropshipping they are willing to help you with everything. Also you can request products if they are not selling them or come up with your own product idea's. They are amazing friendly and don't feel stupid to ask anything, everyone has to start somewhere!

I used this app and my agent helps me a lot Vicky Gan .... It’s make it easier because they put an agent and can able to chat you and give an answer right away ... The best an awesome app

Thank you for all your service, the customer service is great, efficient and available I recommend
And my agent Icey Zhang is real professional and efficient

The service is fast and easy, Fast delivery. Its a really good one stop service for dropshipping. Consider once and try ordering experience it yourself for me it is a great platform.

Beyond Helpful. I normally work with Eden (who is Fabulous), but today when I reached out Billy was there to assist. I honestly didn't expect someone to answer since it is a Holiday, but Billy answered all of my questions and responded so quickly I couldn't believe it. I appreciate Billy for helping me especially when it is 5am in China...This is hands down some great customer service. Thanks Billy/CJDROPSHIPPING