CJdropshipping , 3,338 条评论
Alina Liu provided a wonderful, well-paced service with good assistance. I always receive a response to my inquiries along with some supporting information. Even though I haven't started a committed relationship yet, I can see a future with my agent and CJ itself. This far exceeds my expectations, for now!
Thank you so much for the help from Rebecca Lin! The service provided was super good and very responsive and she was able to answer my question! I recommend 100%
5/5! extremly good service from DONNA, answer within minutues and great help. I recommend for sure. They also got a lot of great products and it very esay to import more.
Great experience with Violet Su,
she was very kind and helpful and got me all the information i needed straight away!
I highly recommend!
I want to give this platform 0 stars. This was my first time using the platform, and I thought their shipping would be faster than Aliexpress. However, I was mistaken. Let me explain the situation:
One of my customers placed an order for an item from the Cj Dropshipping manufacturer. At the time of the order, the inventory status wasn't updated, and it didn't indicate that the item was 'out of stock.'
A few days later, I believed I had successfully fulfilled the order, but I received a ticket informing me that the item was out of stock – and this was 10 days after the order was placed.
I started to inquire and tried to source the item using Cj Dropshipping. During the waiting process, some customer service representatives were genuinely helpful, but despite their assistance, nothing came of it, and 15 days had passed. At this point, I considered offering my customer a refund.
One customer service representative told me they had found an alternative and would ask the supplier to deliver it. However, they informed me that the supplier couldn't deliver just one piece of the item. By then, 20 days had gone by.
Throughout this process, I asked them to find the item on Aliexpress or even Taobao, and they promised they would. However, nothing happened. Now, I am searching for the same product on Taobao myself. I had to offer my customer a 50% discount on the product and cover the international shipping fee. It seems that Cj Dropshipping views itself as a "platform that combines many brands" and therefore doesn't take responsibility for out-of-stock products and their subsequent actions.
They didn't really care about if their actions will hurt your brand and the trust between you and your customers.
They offer excellent customer service trough WhatsApp. All questions about all topics are answered very quickly.
thank you very much for your help, the service is super good and very reactive and the staff very helpful when it comes to helping you! i recommend 100%
Thank you so much Whalen.
Product arrive fast with no issue and I will definitely buy again.
Excellent service !!!
I like the way CJ dealing with me to clarify any issue. A special thanks for Murphy and Lea for the best services provided by them and for their professionalism
Many Thanks Again for your usual support!
Robert Yung has been very helpful today. I asked some informations about a product and he reply quickly and in a very clear way. Cj customer service is excellent!