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Great products, but the order processing could be faster I ended up getting a poor rating from a customer who thought their product never shipped. When I contacted the company to ask how to speed up the processing in the future, they gave me a bunch of canned responses and never addressed my questions directly. Use them, but with extreme caution, and build their slow processing time into your shipping policies.
Thank you Bellica so much for your support and professionalism. You did a fantastic job helping me solve my problem. I appreciate your support.
Thanks a lot jolie, You have a remarkable ability to communicate effectively, making complex concepts easy to understand
The customer service at CJ Dropshipping is simply first class. Luna and her team are available 24/7 and respond extremely quickly to all queries. No matter what time of day or night I had a question or problem, Luna was always there to help me. This immediate availability and responsiveness is invaluable to me as a dropshipper.
What particularly impressed me was Luna's ability to find a solution to any problem. Whether it was a technical difficulty, a delivery delay or a misunderstanding, Luna always handled it with professionalism and commitment to resolve the issue quickly. Her ability to find creative solutions often saved me time and effort and helped me focus on growing my business.
Overall, I can wholeheartedly recommend CJ Dropshipping and in particular Luna as an agent. Her outstanding customer service has exceeded my expectations and given me a high level of confidence in this platform. If you are looking for a reliable dropshipping partner that offers excellent customer service, then CJ Dropshipping with Luna by your side is the right choice.
I was so impressed with how they assist every customer! Especially Rebecca very knowledgeable and quick on responding. She made sure I understand all by sending images. Very suppportive on my first order! Well done Rebecca, thank you again!!
I've been using CJDropshipping for a long time now, maybe about 1 year I think. Their service has always been excellent. They're quick to answer any questions or concerns I have and I never have to wait long for a response. I've found their pricing surprisingly competitive when comparing to private dropshipping agents and other dropship apps. They're also really efficient at sourcing new products. My agent Amy Huang is always quick to reply and is very helpful and knowledgeable. Thank you Amy and CJ!
They helped me sending inventory to Amazon FBA, especially their agent, "Gildan." She's generous and very helpful.
Best application for dropshipping and I am very satisfied with the service of the agents. Especially Chad Wen is doing a great job.
I entered a chat with Ken for an issue I need to resolve. He was very helpful and patient with me. He walked me through each step and gave me videos and pictures as a reference for me to follow. I am very satisfied with CJDropshipping's quick customer service. I will be recommending this to anyone who asks!!
Good Agent an Good support 100%