CJdropshipping: Much Faster

Worst customer service. The sourcing team will just waste your weeks and will not do anything the way you want, will keep providing irrelevant responses, and will just abuse you, continuously wasting time.

Based on my experiences, I do NOT recommend this app.
I installed this app four months ago. Technically, the app was easy to integrate into my Shopify account and worked almost immediately.

Problems immediately arose in the processing of my orders. The delivery of the first order turned out to be incomplete and took several weeks.

When a large shipment was not delivered at all, customer service appeared to offer no help. I was advised to contact DHL, after which DHL referred me back to JCdropshipping.

Requests to JCdropshipping for refund or resend were never answered. I lost my trust in this "supplier" and lost my payments. Think carefully before installing this app.

Do not bother with this company, clearly their star rating is from fake reviews as there is no way they are getting this many genuine reviews, not only is their store super complicated to navigate, their customer service is horrendous. I had the unfortunate "pleasure" of dealing with them today and after rating a issue with the technical side of the app the customer service agent would only help me if I removed my review! Absolutely disgusting. I have closed my account and will not be using them again. Buyers beware!

I canceled my subscription and uninstalled this app before the free trial ended because I did not like the setup of the entire app and it was useless trying to search for anything because the pages kept resetting. Really deserved zero stars but I couldn’t submit my review without marking one star. The app is a scam.

Worst dropshipping app, they get out of stock for your orders, they can remove any item from their site without even informing and you can ruin your business if you get so many order for that product which they remove. Their agent don't reply on time, and they need a huge time in fullfilling the orders also. They have some shipping options, which are worst then AliExpress, and don't deliver the item in even 3-4 months. Also they rarely refund for any order even if it is there Mistake, and for the orders for which they have to refund, they just take a lot of time to refund it. I will not recommended anyone to use this app, you must use EPROLO Dropshipping app instead this which is a lot better than this CJ dropshipping. You will make your life a lot easier by using Eprolo dropshipping app.

I have been trying to access my account with no assistance.

Not worth the problems and support is terrible. Ended up getting Shopify involved after a POD order came through my store. Customer submitted multiple images for 5 different customizable items (large order for me). CJ contacted me to request that I combine the jpg images into one file for each item. I was fully willing to do so. Tried clicking on images in my order dashboard but their app blocks that ability. CJ later instructed me to use their own order dashboard to download images. Their images were only 40x40 pixels so I had no control at that point. First they said they didn't have images at all, then they said they have them and won't combine files for me, now they are telling Shopify that they are waiting for the images from me altogether. After getting Shopify involved, no one from CJ is communicating with me anymore. Games.

First of all, I want to clarify that my last agent Jessie is great, knowledgeable, and very helpful; she helped me to resolve most of the issues other agents created and the terrible service CJ provide. The problem and the reason of this review is because CJ start shipping your orders within the timeframe; then after you have a little bit of time with them, they start switching your 8-15 shipping method slowly (''which is the fastest they supposedly have'')to a 20 to 35 days in transit (several times longer or because of the long time, items get lost in transit often so you have to refund your customer but CJ will not refund you) They keep changing the shipping method and speed you paid for and you will not be able to do anything because they are still using '''''''''the supposed shipping method you paid for''''''' Then you start getting a ton of messages from your customers asking why their orders has not been delivered which yields to a bad review that you cannot hide or fix on your Facebook shop, etc. They WILL try to do anything and everything they can to avoid giving you a refund for orders placed and cancelled immediately, items damaged, etc. They start good so you can start using their app, but then later you will have all these issues and you will regret it.

La livraison est en moyenne de 10 jour comme aliexpress maintenant ou temu, ou en rupture de stock alors que c'est toujours en stock cher eux, et cela, même si ou leur dit de mettre à jour leurs stocks, ou alors envoyé au bout de 9 jours.

Me revoilà pour indiquer que certains clients peuvent recevoir la commande avec des frais de douane demandés au client au moment de la réception, qui n'ont pas été payés par cjdroshipping, et lorsque l'on demande le remboursement de la commande auprès de cjdropshipping, car elle repart chez eux, sachez qu'il refuse de rembourser et de payer les frais de douane, qui correspondent au frais des articles arrivant hors UE, alors que c'est à eux de faire la bonne déclaration et de payer les frais que l'on paye lorsque l'on achète l'article chez eux. Donc, ils ne paient simplement pas les frais qu'il devrait payer, en grugeant et en espérant que ça passe. Et quand cette situation arrive, il encaisse l'argent, le client ne reçoit rien, et on rembourse le client en perte sèche, car ils ne veulent ni rembourser ni payer les frais de douane.

I had to change my review to 1 star due to no support on lost package on order 2101231951738808301
Customer service does not have any idea where the package is.