CJdropshipping: Much Faster , 7,587 条评论

I was looking for customer support and Agnes Liu help to understand a lot my option with the products available.
Thank you

I have used this supplier for over a year for my online clothing boutique. My review is mainly focused on clothing, although I do market home goods and appliances as well as jewelry. First off, they are a sourcing supplier, meaning they find products for you to list, then when you (your customers) order, they get the items in from their suppliers and then package and ship them out, confirming quality. From a customer service standpoint, they are a good vendor. They reach out to you and even suggest things for your store. They do a good job of checking quality and letting you know when the product doesn't match what their listing shows. That doesn't mean it will be the right size, not have an odor, or be the fabric quality you or your customers expect, but they try to make sure it is right from matching the listing. Below are my experiences:
As a supplier from China to the US, be aware that your customers will wait long times for products. If you are new to dropshipping, this will be impactful, especially during the holidays, so make sure your terms set the right expectations with your customers. You can prepurchase to put in their warehouse, but that does not save much time for US shipping, however it does speed up EMEA. They try what they can to help make it fast, so this is not a hit on the supplier directly, just an issue in general.
I order samples prior to listing to confirm quality and size. This adds almost 2 months to a listing, which is horrible for seasonal clothing. About 1/2 of what I order does not match the quality/size I expected. Also, I find if I place the order with multiple different items, about 1/3 are not available or do not clear their QC and it delays shipping while they wait for all the products to come to their warehouse.
When I have ordered large quantities to warehouse in the states, it takes about 2 months or more to get the product via the cheapest shipping. That can be expected, but just be aware that if you are trying to stock for the holidays so you can ship out quickly, you may be too late for that in October. At the time of this post I am still awaiting an order from the beginning of August. You can pay to expedite it, but that deeply cuts into the margins and makes the cost about 3 times the cost of the product.
They are a sourcing agent, so if a supplier runs out of something, they will attempt to find another supplier to fulfill the order. That does not mean it will be the same quality or sizing that you had samples for or that your customers have received in the past. They try their best to get it right, but I have experienced slight differences in product over a year run.
Probably the thing that causes me to rate this app lower though is they hook into your store and scrape all your orders (not just theirs) as well as a hook in your website to see all products people view. This is not shared when you sign up, however if you access the code of your store, you will see the hook. You may find this helpful since one of the services they offer is to source items for you, even those you don't request. That may be a convenience if you are looking for better sourcing. However, you may need to check and update your privacy notices, based on your local regulations.
As a whole, I like CJ for the service they offer, it is just very slow for my US-based store and what I offer my customers. Because of that I use them strategically, however I would like if they were only taking orders I send them and did not hook into data I am not wanting to share explicitly with them.

I cannot express enough how wonderful Cherry Xu is as a CJ Drop-shipping expert. Her dedication to her craft is unmatched, and her availability is simply unparalleled. I can message her at any time of the day or night, and she always responds in a timely, informative, and friendly manner. Not only is she highly knowledgeable about her job, but she truly cares about ensuring her clients' success. Cherry's level of dedication, expertise, and customer service is truly remarkable. I feel fortunate to have had the pleasure of working with her, and I highly recommend her to anyone seeking top-notch assistance with CJ Drop-shipping. She is a true gem and an asset to any team.

By far the best Supplier, Their customer support team is really good, and they're always there to help, Most of the time Ashely Wu helps me out with little problems, They're really helpful, By far I'm having a great experience with CJ.

So far im happy :) customer service is brilliant Winnie always ready to help and answer any questions

I just started my online business and came across Cj drop shipping. I must say that I’m really impressed. I had the pleasure of receiving assistance from YANA. I am very grateful. She has been incredibly attentive and responsive, taking the time to listen and understand the situation and promptly offer assistance. Thank you YANA. So far, big CJ drop shipping.

Thanks to Bin Han. Extremely patient with my query.

i had a really good support from the agent Sulee li.. Thank you for being a good assistant. 5 stars all the way to you Sulee li.

Absolutely incredible service and sourcing. The shipping times compared to other products is unbelievable - CJ is so much quicker. I originally thought the depth and variation of products was quite small, but I realised if you provide the aliexpress link they will source the product for you in next to no time!!! Highly recommend to everyone.

I am a budding entrepreneur like so many others and came across CJ Dropshipping at the recommendation of a friend. I have not been disappointed! It can be a bit intimidating starting out. Finding just the right product that you would like to offer your customers is the easy part. But, better than that is the customer service I have received thus far. The questions I have had about the orders fulfillment process and whether certain items were still in stock were immediately answered from half a world away! I am looking forward to continuing business relations with CJ DropShipping. My experience so far has been great and don't see that changing anytime soon! I'm just happy to know they are patient enough to take the time and energy to answer my questions! Thanks for your help and assistance, Cheria!