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Miya Huang is one great reason to recommend this app. Miya's attention, willingness to offer best guidance and the resolve shown to research for best advice proves to be indispensable.
My agent Fiona is always very helpful. Sometimes packages take a bit longer than usual to arrive but Fiona usually helps resolve any issues in a timely manner.
Haven't completely understood why there's an address error issue when orders have been made via TikTok shop each time, but kribee Huang has been very helpful for me to understand the whole process of fulfilling orders and navigate through the app. Thank you :)
I love this app, it is easy to find and order products, and the customer service is 100% on-point. They are 24/7 live actual people who are always ready to help you with any problem and they walk you through each challenge in a way that leaves you satisfied. Alex Chen was especially helpful and truly understood my problem and how to address it. I highly recommend the app. They do have longer processing and shipping times if you do not have inventory purchased already in the warehouse which is why I am giving a 4 not 5 star review.
Thank you for your feedback! Your approval is our motivation.
The app may be difficult to use at first and I had a hard time learning to use it, but with time you can get the hang of it and overall I can say it is a good app and service. Linda, and other staff have been very helpful.
The main issue I've had is that CJ may have a product listed, but that product may be actually unavailable. You find out when you go to order your first order or after several orders for that product, and all of a sudden they tell you that the product is no longer available and that there is another "similar" product. But the reality is that the customers do not want something "similar", they want the product they ordered. So, first confirm the availability before selling a product.
the app works well. the cj team and the cj chat are fast. a big thank you goes to Skye who helps me to solve the problems of the activity. always available.
a tip: more languages for the mobile app Sissi from Italy
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
this app for order fulfilment is the best i have ever used! The cost of goods is extremely low and the customer service is impeccable especially Sini and Leah. The only reason i am giving it 4 stars is because the shipping + processing times are quite long (20 days ish) but still better than most other fulfilment company's.
Great Service! If there is something with my order, they get a solution asap.
Would be great if i get more Alerts, if my orders dont get out after 3 days
The app is not user friendly, however the support from the agent - Danny is good. Would be a great app if the user interface is much more friendlier and easier to use. There are more room for improvement.
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
Service client toujours disponible! Même les heures et jours fermés il y’a toujours au moins une personne pour vous répondre. Les délais d’envoi sont meilleurs qu’ailleurs mais peuvent encore faire mieux. De bonnes fois dans les remboursements. Ils doivent faire le suivi des disponibilités des articles entre leurs stocks ceux des fournisseurs et celui des clients. Il est casi inexistant ce suivi. ceci est le point principal pour lequel je donne un 4/5.