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Worst dropshopping supplier. U should refund items even if they don't have damage. I lost money to paypal because of you! The itwm is completely working and the customer wants a refund but they want to accept. Another dispute was customer asking to change item variant but they straight away said they can't. These 2 dispute are my first dispute i had with cj and so far they did not handle it well so i will not fulfill orders with them and would highly encourage other to not use them cause they will screw ur business during scaling. They're greedy, istead of building great connection with theirUsers, they want to jeopardize it by not accepting refund. A few dollar profit to u in exchange of users stopped working with u, a greedy move from the dispute team. Great website but worst dispute team. We are dropshippers but we are also your customer so u should accept refunds at all cost if you want us to keep working with u.
Hi BazeMovr, sorry for the inconvenience to you. You can return the item to our China warehouse and we will refund you after we receive it and confirm it works well. Basically, we may not accept disputes when the reason is you or your customer doesn't like it. We would like to suggest you make your refund and return policy based on our dispute policy here: https://cjdropshipping.com/dispute-policy.html If you have any other doubts, feel free to talk with our online agent or send emails to support@cjdropshipping.com
Vincy Xi does an excellent job and is truly dependable. Her reliability is unquestionable, making her a reliable asset. I can confidently vouch for her effectiveness. The most valuable asset in the realm of CJ Dropshipping!
Saturn is very nice and helpful customer service. Helped me to solve the issues with my orders and answers all my questions.
I really recommend this application. Thank you
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Great app and excellent customer service. They reply fast. My agent Alan Yang and the others always help. I needed help with two things today and Collin Shao helped me out quickly and provided me with answers to what I wanted to know in a fast and nice way.
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I just started with CJ Dropshipping and the customer service is amazing already.! I am looking forward to building a relationship with CJ Dropshipping
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The Team at CJ dropshipping is great, Saturn Wang, Leo, and Hedy Liu have all helped me whenever I have any issues. 5/5 stars
Excellent service. My agent Hugo, as well as other people like Arlen, have helped me with the questions I had and helped with order fulfillment as well. Very helpful support team and decent shipping times! I would highly recommend this app!
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customer service is very fast and provides continuous service, there are no unsolved problems I would recommend it to everyone
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Compare to other suppliers in China I worked before, I always feel more communication and more support from CJ, especially from Xiaoqi, he always follow my questions and never let me have to wait long. I can say he is the best guy in CJ during time I work with CJ. I never want to change my agency. As long as I am supported by him, that day I feel secure. I hope I can cooperate with him in the long term.
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I dropship using cj for a year now and as far as to consider this CJ app it is good. The best thing I like about Cj is that they resend goods free of charge if the item gets delivered to your customers damaged. Estella Wu is my personal CJ agent and she helps me with all my issues flawlessly and timely I 100% recommend CJ