CJdropshipping: Much Faster

The customer service is amazing, Cara Luo really reassured and helped me with everything I needed !!

Bruce Lin did an amazing job at helping me set up my shipping for my store. He was very friendly and fast to reply.

Hello, I would like to share my experience with Agnes, he helped me a lot, as a curious person I ask a lot of questions, i am surprised Agnes haven't gone crazy, outstanding performance, for sure i will stay in contact with him :))

Great treatment, guidance, and valuable advice for work from my agent ( Rena ) and was very friendly , any questions any things go to (Rena).

Excellent help and support from the representative. Guided step by step with the help of the screen shots and able to resolve the issue immediately. Thanks once again!

I have Camilia Zhu as my perssonal agent and they have been so useful and helpful towards me. I was confused on many things but thanks to Camilia they have been cleared up. I cannot begin to thank her enough. Hopefully her advice is the start to something special!

Firstly, CJ agents make all the users write 5-star reviews and mention their agent names. These are (90% of the total reviews) not authentic and are asked by CJ agents to put.
Secondly, their communication is absolutely disastrous. Every time there is a problem, a new CJ rep joins the chat and makes you go through all the same steps. Moreover, one of them tells you to do one thing and another tells you to do the opposite. They made me invest thousands of euros into buying inventory before Chinese New Year. Then one of the reps said that I don't need to do anything; all orders will be deducted automatically from the inventory. However, 2 weeks later, all orders are processing and they said it's my fault because I didn't click "deduct from inventory". They asked me to cancel all my previous pending orders and make new ones. I cancelled all my previous orders, but there is no such option to "deduct from inventory", so all my customers think I scammed them and my Facebook ad account is being blocked as well as the Stripe and Paypal payment processors are flagging me for fraud. I lost all the money I ran on Facebook ads, payment processors held all my money and returned everything to customers and CJ made me invest in inventory, which has no way of accessing so more money is stuck there.
Thirdly, they make fake promises. They promise that your problem is resolved, and after waiting for longer than they promised, you contact them again and they treat as if no complaint was ever made and they ask you all the same questions all over again and take the same steps again, and then they ask you to disconnect from the chat because they say they will handle it, and later when you try a third time, the same problem from square-one all over again.
I wanted to give them 0 stars, but I'm giving 2 stars because if you are just trying to start a new product and wanna test it out, then it's okay. Although their processing time is super slow, 1 -2 weeks just process and not even start shipping, even when selecting extremely expensive DHL express method. But it you actually wanna do business, then probably best to stay away from CJ.

Great and fast support. I highly recomend Rebecca Lin. Just great

Keep goning and What I would like is to see the Products certification like CE.

If you do dropshipping then you will love CJ. It gives you all the abilities to create the endless bundle possible. You can easily mix and match each product to increase your AOV. And CJ's staff, especially Ms.Bianca is very friendly to support you along the way. The shipping time is fast too.

Great shipping time and quality, I've been using cj for 6 months and there were hardly any problems. Reliable supplier with nice agents caring for you.