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Very good services, I recommend 100%. My personal agent Oliveira Peng is always available and very helpful answering any question I got! You can find any product you want, get a custom packaging and other amazing features. Thank you!
Excellent support experience. I had an account issue that was holding up
paid customer orders, and Vject Wang and Connie Jin resolved it within a
couple of hours instead of the couple of days I was told to expect. Connie
kept me updated the whole time she was working on it, and Vject followed
through quickly. Genuinely appreciated the speed and the communication when
it mattered most.
Special mention to Linda Feng in customer service.
I run a small store and hit a supply issue where several orders were
sitting unshipped. Linda didn't give me a scripted answer — she
explained how the fulfilment process actually works end to end, why
the delay was happening, and what the real timelines were. That one
explanation told me more than a week of guessing.
She was equally straight about private inventory: no MOQ, 90 days free
storage, and honest that stocking up takes the same 3-5 days rather
than pretending it was instant. She could easily have oversold it. She
didn't.
When she couldn't answer something herself, she raised it with the
right team instead of leaving it with me, and told me plainly how long
it would take.
Clear, honest, and follows through. Linda made a difficult situation
manageable.
Elara and the team have been great; anytime I have issues or problems it is solved. Also, the customers have not complained about product quality leading to not a lot of returns, so I do recommend this app.
Great customer service from Lumi She was very responsive and kind, followed up quickly on my questions, and kept me updated while checking with the supplier. Clear communication throughout. Thank you for the support!
Hello,
I am really happy with the work CJ is doing; the agents are attentive and very optimistic, and above all, they are warm and friendly. It was a bit of a struggle at first—sometimes there’s a wait after making a request—but they always manage to handle things with tact and enthusiasm! I really enjoy working and collaborating with them; I hope they keep helping out and stay ready for action every time! Wishing them all the best!
We've been working with CJdropshipping for 5 years now, and our agent Enid Dong has been fantastic to work with. She's quick to respond, proactive about flagging issues before they become problems, and always finds solutions for tricky order situations (address issues, resends, tracking delays). Communication is smooth and professional, and it's clear she genuinely cares about getting things right for our customers. Highly recommend working with her if you're setting up your CJ account. Thanks Enid!
Huge shoutout to Jade Lian, the top-tier support at CJ Dropshipping! Responses are always lightning-fast, and she handles all problems with incredible efficiency. No matter what requests I have, she delivers targeted solutions right away and takes the time to address all my concerns patiently.
Extremely professional and kind throughout every interaction. Thanks to her, my daily store operations run far more smoothly. Sincerely appreciate all her hard work—she fully deserves this perfect 5-star rating!
"My experience with CJ Dropshipping has been positive, mainly thanks to my rep, who has been proactive and genuinely helpful — often going further to solve issues than the individual suppliers themselves. It's reassuring to have someone on the platform actually pushing things forward. The catalog is wide and the Shopify sync makes daily operations easy."
Coming from 7 years on DSER and trying cj its been a great upgrade and they offer a better over services and being in ecom for 10 years - i will make the switch to CJ Droppshipping its a big move but i know when i see something that really works and has my interests first. One of the best features of CJ is the pay for product searching - my time is best spent on the business not aimless trying to find supplier for hours and get the best deal possible -my sourcing agent Elara has found all my products as requested with in 24 hours and the best price. Also the Ai integration works flawlessly. drop shipping has come along way and im glad i found CJ Dropshipping
Puedo decir que esta App es perfecta, aunque a veces tiene un poco de fallos, pero el atención al cliente es excelente, siempre son educados, siempre resuelve los problemas, siempre trata de hacer lo mejor posible y eso se nota.
Lo mejor es que esta app es perfecto para las tiendas que acaba de comenzar, ya que es totalmente gratis usarlo, solo cobra si vendes.