CJdropshipping: Much Faster

I had an exceptional customer service experience with Corry and Sita Cui. Their professionalism, promptness, and commitment to resolving my queries went above and beyond my expectations. Corry's knowledge and helpful demeanor, combined with Sita Cui's efficient problem-solving skills, made my interaction truly outstanding. They both demonstrated a genuine concern for my needs, and their collaborative approach showcased a seamless and effective customer support team. I am grateful for their assistance and commend their dedication to providing top-notch service. A five-star experience all around!

I am extremely happy with CJ. They offer you a large selection of products and good customer service. My agent Yori Lin helps me with every problem as quickly as possible.

Joean Gu the service was great he help me with every step of the way!!

We love their Service. Especially the fact that we have an agent assigned to us, Shelly has been incredibly responsive and makes sure we have everything we need, she has made our experience very very good. We ordered products for an event/trade show we are participating in, and they got it in for us on time. Also, they noticed a few damaged products before shipping and reached out to us to let us know, about replacing the damaged products. All the products we received were in perfect condition. Most of the products at our store are actually sourced from their listings.

Thank you for all your attention and dedication from Mr. Yori Lin. I am grateful for his attention and dedication to my business. thanks

One of the best customer service that could exist! Agent Svena is great! She solved me a bunch of problems i had.

I work with June since 1 year and i'm super happy. Good products, good delivery, always available. She's super quick to reply and execute what i ask. She always tries to accommodate me as best as possible. Great experience. I 100% recommend CJ Dropshipping and especially June.

CJ Dropshipping, simply put, is a nightmare. I'm in the process of delistng all products on my Shopify store that I've sourced from the app and would recommend that anyone unfortunate enough to have tried to use them to do the same. Compared to AliExpress/DSer, CJ's fulfillment system is cumbersome to the point of being non-existent. You can follow all of the excessive steps needed to list a product, only to learn, after a customer has ordered one, that it never "synced," even though you did everything right. You're also likely to find, once a customer has ordered a product sourced from CJ, that they don't actually have the item available even though you sourced it from their app, and that they never bothered to notify you of that issue, even after you've paid CJ for item and assume (incorrectly) that they have started the fulfillment process. CJ's support is equally abysmal. The agents available through their chat app, though polite, seem to lack proficiency in English or sufficient familiarity with how their app works. So if you're unfortunate enough to get yourself in a chat session with them, you'll find them seemingly answering your questions in riddles or hints, not out of any intention to give you a hard time, but because that is apparently the best that they can do. If you put in the hours (or days, or years) to try to get a real answer and solution, you'll find out -- assuming you haven't already died of old age -- that more than likely there is no real solution, other than going through a cumbersome process of refunding your customer for a product they will never receive. The only possibly redeeming feature about CJ, or so I thought, is that even though their products are almost always more expensive than those found on DSer/AliExpress, that their shipping is faster. I really haven't found that to be the case simply because their system doesn't work well. I'm hoping that with this review that I can spare my fellow Shopify store owners the same grief that I've experienced with CJ. This review is not based on a try or two with the app. It's based on my giving it a real chance, along with hours and hours of time spent on their unhelpful self-help web pages, videos and chat sessions. If anyone, anywhere, anytime, recommends you try CJ Dropshipping, run as fast as you can in the opposite direction!

Great Experience with Cj as supplier.
It is more than one year that I am using their service and I can see a fast and important upgrade in their service and support. Their are growing fast and the Web platform is on the cutting edge
The main component of this relationship of success is the great and constant support of my Agent Fiona, she is fast, always present and capable of always finding a solution. We can't have our business without this strong relationship. Thanks to be part of our business.

Really satisfied with the service offered, the website is great and easy to use; you can easily find your way around and get the hang of it quickly. Moreover, Arlene, one of their agents, is highly qualified and responsive, even at night. She's very pleasant and tries to solve all issues. Great service!