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First of all, I want to clarify that my last agent Jessie is great, knowledgeable, and very helpful; she helped me to resolve most of the issues other agents created and the terrible service CJ provide. The problem and the reason of this review is because CJ start shipping your orders within the timeframe; then after you have a little bit of time with them, they start switching your 8-15 shipping method slowly (''which is the fastest they supposedly have'')to a 20 to 35 days in transit (several times longer or because of the long time, items get lost in transit often so you have to refund your customer but CJ will not refund you) They keep changing the shipping method and speed you paid for and you will not be able to do anything because they are still using '''''''''the supposed shipping method you paid for''''''' Then you start getting a ton of messages from your customers asking why their orders has not been delivered which yields to a bad review that you cannot hide or fix on your Facebook shop, etc. They WILL try to do anything and everything they can to avoid giving you a refund for orders placed and cancelled immediately, items damaged, etc. They start good so you can start using their app, but then later you will have all these issues and you will regret it.
Hi JEXIE, thanks for your feedback. Our agent will get back to you regarding the problems you mentioned. With any problems, you can still submit a ticket or write to support@cjdropshipping.com for help. Thank you for your patience.
I love CJDropshipping. They have quality products and I love the customer service. Leely Wen is so courteous and kind! She goes above and beyond to get the answers to my most difficult questions. I can rest assured that my business is in good hands!
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
Customer service is prompt and very helpful. Angel helped me out and answered all my questions. I didn't experience any issue with a language barrier. Easy communication. Thanks, Angel!
I am very happy with CJ Dropshipping. Jiessie, my agent is doing a perfect job, she responds very quick and always do her best to help me. Thanks you CJ!
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
I like CJ dropshipping.
I appreciated the reactivity of Agent Celia. it allowed me to validate my order as quickly as possible. Congratulations to cjdropshipping
Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
Awesome App. The shipping times to Germany are great (about 5-15 days) and you also get a personal shipping agent.
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
Thanks to Gina starting my Shopify Store got really easier, She was there to help every single time I needed her.
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
I can only recommend CJ Dropshipping especially the service consultant Lucy Huang was always on my side for questions :)
Ken helped me very well, helped me set up IOSS settings very quikcly. Thanks! Great answers to my questions.
Great customer service and support. Answered all my questions perfectly and provided detailed and concise information
Thank you for your feedback! Your approval is our motivation.