Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its wide range of products, personalized customer service, and competitive pricing. They commend the quick and professional responses from dedicated agents. The efficient order processing, shipping times, and additional services like product sourcing and quality checking are also highly valued. Many have successfully grown their businesses using this platform. It offers various shipping options, including warehouses outside China for faster delivery, and provides promotional resources like media and videos.

October 19, 2023

thank you Arlene Nong, you were very patient with me, that's a perfect example of a great customer service. you take your time to explain and make me understand.
thanks again Arlene.

My Store
United States
5 months using the app
January 24, 2024

arlene was amazing and supportive

Exquisite Elegance
United Kingdom
1 day using the app
October 17, 2023

I've been a new Ecommerce Partner with CJ Dropshipping, and I want to praise the exceptional customer service provided by my assigned customer service agent, June Chen. I'm not only very pleased with her consistent support and thorough follow-ups but also impressed by her deep knowledge of the products and processes. June's prompt and insightful responses have made navigating the platform much smoother for me. While her assistance has been outstanding, I hope the platform can improve its dispatch time for a quicker service, ensuring an even more seamless experience for its users.

Goat Moon Inc.
Australia
3 months using the app
October 21, 2023

The app is incredibly user-friendly and their customer support is excellent. I had an issue that needed immediate attention, and I was assisted by a representative named Suki Huang. She was very friendly ! Their response time was lightning-fast, I could resolve my problem.

Excalibur
Germany
5 months using the app
October 23, 2023

Dear Sveta

I wanted to take a few moments to share with you my experience of working with you. Simply put, it was a pleasure. Your positive attitude, courteousness, and willingness to go above and beyond to help were truly appreciated.

Your professionalism and expertise in your field were evident, and you were willing to make time to answer any of my questions or concerns. Your communication was clear and prompt, and you demonstrated a genuine interest in helping me achieve the best possible outcome.

Thank you very much for your help and assistance. Your contributions were instrumental in making sure I was able to achieve my goals. I hope we can work together again soon and I have no hesitation in recommending you to others.

Best regards,

~jenny

Moonlight
South Africa
29 days using the app
November 6, 2023

very satisfied I am in contact with billy and very helpful and everything I ask I have an answer which always helps me understand top

MAGICALGIOIELLI
Italy
About 2 months using the app
December 18, 2023

Jolee hat mir super weitergeholfen und war sehr hilfsbereit. Toller Service

magicalsoul
Germany
3 months using the app
November 2, 2023

Amazing customer support from the woman named Angel Li. Could totally recommend, i've always gotten good help whenever i message them!

Cupid's Case
Denmark
3 months using the app
November 14, 2023

super experience and fast reply by yana One of the best cj agent

Lola Sensual
Canada
About 2 months using the app
November 16, 2023

I'm delighted to share my positive experience with Chandy Chen from CHDropshipping. Chandy has been exceptionally accommodating, readily answering all my questions and providing valuable insights to enhance my understanding of both the product and the overall process. Their dedication to customer support has truly made my experience enjoyable and informative. Highly recommended!

Furry Cloud Collection
United Arab Emirates
11 days using the app