CJdropshipping , 3,938 reviews
you know how you need to find a trustworthy supplier to not waste time micromanaging every single order? this company does the exact opposite. they work slow, aren't very capable and some agents are completely useless (won't reply to me in days). they constantly mess up and it's a nightmare to sort through everything so you're forced to provide refunds to your customers. they never take any accountability even when it's their mistake, i highly don't recommend this company to anyone.
Hi Mochimisu, sorry for the inconvenience to you. You can submit a ticket or write to email@example.com and our agent will get back to you regarding your problems.
First of all, I want to clarify that my last agent Jessie is great, knowledgeable, and very helpful; she helped me to resolve most of the issues other agents created and the terrible service CJ provide. The problem and the reason of this review is because CJ start shipping your orders within the timeframe; then after you have a little bit of time with them, they start switching your 8-15 shipping method slowly (''which is the fastest they supposedly have'')to a 20 to 35 days in transit (several times longer or because of the long time, items get lost in transit often so you have to refund your customer but CJ will not refund you) They keep changing the shipping method and speed you paid for and you will not be able to do anything because they are still using '''''''''the supposed shipping method you paid for''''''' Then you start getting a ton of messages from your customers asking why their orders has not been delivered which yields to a bad review that you cannot hide or fix on your Facebook shop, etc. They WILL try to do anything and everything they can to avoid giving you a refund for orders placed and cancelled immediately, items damaged, etc. They start good so you can start using their app, but then later you will have all these issues and you will regret it.
Hi JEXIE, thanks for your feedback. Our agent will get back to you regarding the problems you mentioned. With any problems, you can still submit a ticket or write to firstname.lastname@example.org for help. Thank you for your patience.
Terrible platform. I've been using them since June 2021. The inventory listed on the site is not real. I sold over 30 units of a product that they ended up not having (even though the inventory stated they had over 9,000). It took them over a week to let me know they wouldn't be able to source a viable replacement product so I found another supplier. I've been trying to get refunded for over a month now and they are still withholding 15% of my money. It wasn't easy to get the other 85% either, I've had to contact my agent every single day for the last 30 days. Bad products, slow shipping, and no accountability. I promise you'll regret it in the long run.
Hi, thanks for your feedback. There are two types of inventory: CJ inventory refers to products in CJ warehouses worldwide while factory inventory refers to products from cooperated factories of CJ. Regarding the refund, our agent is helping to review the transaction details and get back to you. Please keep in touch with our agents. Thank you for your patience. With any problems, you can still submit a ticket or write to email@example.com for help.
Very poor service. Realistically speaking, only 35-40% of orders are delivered properly. When I say that, I mean: The process does not exceed 5-6 days. It is very long for the others.
Also, it REGULARLY happens that after 10 days of processing they just say “Out of Stock”. Very bad for us, they cover themselves while we quarrel with customers and lose them, as our reputation declines.
The other thing people need to know is that the Agent assigned to them by CJ can't help but look at the warrants, say what's going on, can he speed up the process? NO, it almost doesn't serve. And worst of all is when they write to you "This often happens in the DS" MA don't? And because you don't update your Stock products nicely, it says 40,000 in stock, and you say sold out. Funny and sad. To summarize: The processing is horrible. They always apologize and that's why only the customer service serves, to help in the right way? Hard
They do not update the camp regularly. Everything that is written on the site is not true.
They are only suitable for a start, later you have to get away from them or you will fail in the worst case.
Hi, sorry for the inconvenience to you. About the inventory, there are two types: CJ inventory (stocked in CJ warehouse) and factory inventory (stocked in factory inventory). When CJ doesn't have the inventory, it will take some time to get it from the factory, which will make the processing time longer. Regarding the out of stock issue, we recommend you contact your agent for the latest inventory status of your best sellers. Thank you for your patience.
I am very disappointed with the service of this app in 2022, none of the orders I have placed have been sent. I contacted customer service and they only give you excuses that they are going to send the order, but nothing ever happens and I have upset customers who I have to refund them because this app does not do its job.
Thank you for your feedback! Your approval is our motivation.
It was ok for a while, but in the past months their support became non-existent. The app has lots of bugs and technical issues, they often add some high extra cost for shipping (after sitting on the package for 3 weeks) so you have no choice but pay or refund the costumer. They sending wrong/smaller/cheaper product, while the description is clear about the sizes, but still they refuse to refund other than the partial cost, even after my customer clearly don't want the wrong item. Site connection, connected products randomly lost and when you ask for help they often answering in a condescending way in chats, without any intention to help.
Thank you for your feedback! Your approval is our motivation.
I used this app more than 2 month I did not like it. If you want to grow your e-commerce business do not work with CJ dropshiping. It is worth dropshiping. Because of them I lost customer's trust on my internet store. CJ Dropshiping not working properly, process of warehouse very slow, logistic is so bad all order delivered late. So at the end, I just want to say that I am wasting my time and have received many complaints from customers that reduce the growth potential of my online store. Do not use CJ Dropshiping.
Thanks for your feedback. Regarding the processing time and shipping time, you can talk to your agent for the latest status at this peak season. To shorten the processing time, you can stock your private inventory for products of CJ. Thank you for your patience.
My recent experience was unsatisfactory. I reached out to customer service because an order placed 15 days has been sitting in a location since it shipped. Tje customer service rep asked for the order number which I provided without the letters in front, didnt know I needed to provide that. I waited 30 minutes of silence for an answer. I typed "hello" and the customer service rep said he had to dig deep because he didnt have the entire order number WELL WHY DIDNT YOU COMMUNICATE THAT i could have gave the letters in front. then I waited another 20 minutes for a respinse. FINALLY he comes back and says the items is just sitting in warehouse because it is thin and not thick. WHAT THE HECK DOES NOT MEAN i kept asking, he said i will send you pictures. honestly the picture did not look any different from the item i order. i think they fucked up and just didnt want to admit it. after me giving the ok he said he will process it and have it shipped which by the way IT IS STILL SITTING IN THE SAME LOCATION!!!!! I WILL NOT BE DOING BUSINESS WITH CJ EVER AGAIN AFTER I GET THIS ITEM THAT IS IT! the communication sucks and i shouldnt have to continue to reach out to them. if something is holding the shipping up then they should have email me to inform me.
Hi Versatile, sorry for the inconvenience to you. At this peak season, there may be a delay of processing time and shipping time due to the capacity pressure. Regarding no update of tracking information, it will update when the package arrives in the US if you choose "USPS" to ship from China. With other problems, you can talk to our agent for a solution or write an email to firstname.lastname@example.org Thank you for your patience.
I was very optimistic to use their service ...i googled a lot of reviews on trustpilot too ...people lost thousands of dollars near 50K orders burned in the flame ...i read shopify reviews to confirm such ..dont read the 5 stars ...they will destroy your business
Thanks for your feedback. You can place a sample order to test the product quality and shipping time. With any problems, you can also write an email to email@example.com or contact our online support for help. Chatroom: https://chat.cjdropshipping.com/?autoArtificial=1#/newChat We'd love to help you with your business.
Worst app and very bad customer support, they took almost 9 days to ship the items go for private agents they are best than this cj
Sorry for the inconvenience to you. For products not stocked in our warehouse, the processing time may be longer. You can contact our agent to help check the order status at any time. Chatroom: https://chat.cjdropshipping.com/?autoArtificial=1#/newChat