Webrex ‑ Currency Converter
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I have sent 2 support messages over the past few weeks about them displaying the incorrect country flag for Cyprus on the currency converter and have received no response nor changing of the flag.
UPDATE TO RESPONSE:
12th of October 2025- I first emailed about the issue.
After several week of no contact and no change to the flag, I sent another email.
I have never received an email on my end from your team during this time (I frequently check my spam emails).
10th January 2026 - I left a review as I still had received no contact from your team, and the flag remained incorrect still, a whole 3 months after I initially made contact. This is not prompt issue resolution like you claim.
9th of February 2026 - Now you reply to my review, stating that the flag has been changed for 1 month now. So essentially, you changed it straight after I left my review about this issue, not in the 3 months prior to that since it was initially brought to your attention.
Hello, Admin of Intrepid Safety.
Here is the response screenshot
First email we did on 12-January:
https://prnt.sc/PAKZ6gimbf61
Second follow-up we did on 16 January:
https://prnt.sc/tDbei8_GvBuZ
21 December email where her email was delivered to us in our Spam folder:
https://prnt.sc/ziWviDwkg0Qu
We resolved the query and sent 3 emails to the customer, but the Merchant's statement is still incorrect.
She shared the completely wrong statement that we didn't provide any support, which is incorrect; we provided the support on time.
Our support team has been actively trying to assist you via email and has sent multiple follow-ups to hello@intrepidsafety.com.au over the past two months with regular updates. However, we did not receive any response from your end during this time.
Regarding the concern mentioned in your review about the incorrect country flag for Cyprus: we thoroughly reviewed the documentation and technical implementation, and this issue has already been resolved. The flag has been updated and is now working correctly across stores and it's been working from the past month.
We’re always happy to help and resolve issues promptly, and we encourage you to reach out to us anytime so we can assist you directly and efficiently.
We are you this app since 2023, and it does a great help, we have never faced any issue till date, and foreign client also praise that showing price is their country code is very useful while ordering.
Thank you Team for the thoughtful idea of this app
Great app! Faced a small issue and the support team was a great help and fast!
It's completely resolved my challenges with global sales. The platform is user-friendly, and the support team is incredibly responsive and helpful. Huge thanks to Drashti!
Arpan helped me with the currency converter
My experience was not really good, because the App was interfering with my Theme and causing problems to my webpage and to my store and pictures. This is why I was obliged to remove the app. Thanks for all of your hard work. Kindest regards
Dancewear by Patricia
Really useful app and helpful support
excellent app for currency converting and support is also good real-time support they provide, recommended
I never had such a positive experience before as a customer who installed "n" number of apps but never review before,
Here me out Working with the team was an absolute delight. Their exceptional qualities and outstanding collaboration made the experience truly remarkable. Every cent invested in their services proved to be invaluable. The level of expertise and dedication they brought to the table was unmatched, resulting in an exceptional return on investment. Their professionalism and amicable nature fostered a harmonious working environment, making every moment enjoyable and productive. Their contributions were truly worth every financial commitment made. Working alongside these remarkable individuals was an investment that yielded immeasurable benefits, leaving a lasting positive impression and exceeding all expectations.
Nice app with friendly customer service that resolved issues very well.
