Webrex ‑ Currency Converter

Hello, Admin of Intrepid Safety.

Here is the response screenshot

First email we did on 12-January:
https://prnt.sc/PAKZ6gimbf61

Second follow-up we did on 16 January:
https://prnt.sc/tDbei8_GvBuZ

21 December email where her email was delivered to us in our Spam folder:
https://prnt.sc/ziWviDwkg0Qu

We resolved the query and sent 3 emails to the customer, but the Merchant's statement is still incorrect.

She shared the completely wrong statement that we didn't provide any support, which is incorrect; we provided the support on time.

Our support team has been actively trying to assist you via email and has sent multiple follow-ups to hello@intrepidsafety.com.au over the past two months with regular updates. However, we did not receive any response from your end during this time.

Regarding the concern mentioned in your review about the incorrect country flag for Cyprus: we thoroughly reviewed the documentation and technical implementation, and this issue has already been resolved. The flag has been updated and is now working correctly across stores and it's been working from the past month.

We’re always happy to help and resolve issues promptly, and we encourage you to reach out to us anytime so we can assist you directly and efficiently.