Currency Converter ‑ Multicoin , 524 avaliações
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This app doesnt work at all, not only didnt work but it also screwed up our currencies, confused our customers and charged them the wrong currency in the check out currency. Worst of all, nobody is there to help us out. Cannot understand how Shopify allows these apps to run on its platform.
Dear Football Town,
We very sorry to hear that!, in many cases currency often conflict with similar applications, I'm checking your site, it working well with auto currency detection. I sent your problem to technical team two. I created a ticket for your problem please via email.
Best regards,
Autoketing team
Support team takes a long time to respond, they placed the button in the wrong position after explaining clearly where it should be placed, and after I contacted them again to fix it and sent screenshots with marks on where they should place it, they replied with "how we can help you" !!!!!!!
not recommended
Dear JOVIAL,
Firstly, thanks for your review. Then, we are so sorry for the delay in response because of the different timezone. We hope to have a chance to fix this regrettable mistake for your website and cooperate with you in the future. We must say sorry again and thanks for your sympathy.
Autoketing team
Regards!
I do not recommend this app. It changes the prices from one currency to another one, but it lowers them even in the main currency. I do not understand why the prices are lowered even tough is the same currency before installing the app. Disappointing
Thanks for your feedback. We check your settings and find that you haven't added code to finish settings.
Please add code. We will send you an email to support you.
Regards
Autoketing team
I have just installed this app a while ago, trying for the premium paid version for 14days and today its day 1. The problem I faced after installation is, I cannot save the setting for premium paid version. So I cannot rate it high as if I cannot save the setting for premium paid version during the trial period, meaning I cannot test run the features that are extended to the premium paid version. What's point of trying the premium if I cannot try the features?
Thanks for your feedback. We're very sorry for the error.
We are checking it now. We have sent a ticket to support you. Please open it in your email inbox.
Regards,
Nope..used it and it was doubling up on my prices next to each product and when i removed it, the mess of pricing is still left behind!
I was trying and this App it doesn't works...when i try to pay button its freezy. I will find another one. Thank you.
Thanks for your feedback. We feel sorry for the unexpected error happening to you. We're all trying to provide customers the best experience. So please check your mailbox, we've sent a supporting mail for you.
Warm regards,
Autoketing Team.
It doesn't work. DIsplays the box but it never converts. Also, no help from customer service. Poor display! Deleting app!
Thanks for your feedback. We are very sorry for the inconvenience.
We sent an email to support you. Please check it.
Kind regards
SHIT ! - DISPLAY CNY CURRENCY EVEN IF NOT SELECTED... DOESNT SHOW THE REAL PRICE CONVERTED - DOESNT SHOW EURO WHEN LOGGED IN FRANCE- DONT WAIST YOUR TIME WITH THIS APP !!
Dear tinyprojectorforkid,
Sorry to heat that, our support team will contact you ASAP to resolve the issue.
Best regards!
Autoketing team
Rubbish. The app is not working correctly at all. I wanted to show AUD$ or NZ$. Instead, the app is showing both prices. But it is not converting the price to NZ. All the NZ prices are $0.00 !!! To make it worse, there is no space between the 2 currencies (I didn't want BOTH currencies to show, only the selected one) but instead of saying:
AU $33.99 NZ $35.80 it does this: $33.99$0.00 And it doesn't even show which price is which currency. Absolute waste of time installing this app.
We're sorry for the error. Maybe there was an error in settings or a conflict.
If you reinstall our app, we can check the issue.
Please contact us if you have any questions.
Regards
I don't like this app. It's always floating, without an option to make it stick next to the basket. And it has a childish appearance rather than professional.