Currency Converter Plus
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The Support team is very helpful and quick to response. Albeit a bit issue with our uninstallation process but the teams are quick to fix it.
Hello Wanderlust Co 2,
We do appreciate your feedback but it was never our intention to confuse merchants especially if they no longer intend to use our app.
The disable option found in the apps preferences page is just an option to disable/enable our app display. Like any other Shopify app, the uninstallation process remains the same. Merchants will have to delete the app from their Shopify admin's App lists and this is a standard procedure implemented by Shopify and not us developers.
The cancellation process is even listed on our support site with steps on how to do it: https://docs.codeblackbelt.com/article/77-how-do-i-cancel-my-currency-converter-subscription
You have been one of our valued customers for quite some time and in each request and concern you have raised, we've helped you with our best efforts and made sure you were happy and satisfied.
We have reached out to you with a solution to this confusion and we have managed to make the changes on our end and hopefully, you can respond to us.
We are always open to suggestions and ideas to help improve our app and our support will always remain the same, if not make it even better. There may be limitations with what we can accomplish as we have to abide by Shopify’s rules and policies, but our goal remains, to keep every merchant happy and satisfied with our app and services.
We wish you all the best and hope you have a Prosperous New Year!
Awesome app!!! Keep up the good work.
Absolutely fantastic app, And outstanding customer service Also. Mike is fantastic in ensuring all is running to requirements. Would definately recommend as a must have application 10 out of 10 for me and one happy customer :) see it working :-
www.spraytan.solutions
Our team has found this app extremely helpful with the majority of our customers being internationally located. Our expectations were blown away with the customer service, the code blackbelt team configured the app for our personal requirements and followed up every time to ensure it was satisfactory. Highly recommended :)
A real bomb, never met something so fast, easy, helpful, friendly. PERFECT.
This App does exactly what it says on the tin!!!
Very good value for money and excellent support from the developers.
Easy to instal and works like a dream. If you sell products internationally you need this app.
I have just installed Currency Converter but 5 star service so far! Very easy to install and shortly after I had done so Mike had gone in and restyled the buttons very nicely for me along with fixing a couple of glitches. The SEO report is a nice bonus too! Would definitely recommend.
Sarah
Fantastic customer service - they actually were proactive when we changed the template and made sure the add-on was working correctly.
Unquestionably the best tech support I have ever received. Fast and spot-on. These guys rock.
