Currency Converter Plus

Dear Otaku Downtown,

We are sorry you've had a bad experience with our Currency Converter Plus app.

Please, let me say that we were not aware of you having issues with the app until we received this review, so we haven't had the chance to review your store or help you accordingly either because the app was already uninstalled when you wrote this review. We have sent you a couple of emails and tried to call you, but unfortunately there hasn't been no response from your side.

We will love you to give us the chance to help you accordingly, so in case you decide to reinstall the app, please reply to our emails or send a new one to support@codeblackbelt.com (you can provide us with your telephone number and your preferred time so we can call you).

Apart from this, I would like to inform you that our app doesn't inject any code or modify any of your theme templates - you can review the following documentation article for your reference: https://docs.codeblackbelt.com/article/2082-does-currency-converter-plus-modify-my-theme-templates. Additionally, normally the app replaces original prices by its conversion automatically depending on your chosen configuration in the installation assistant.

Anyway, we will be happy to help you with our app in order to offer this conversion feature you were looking for when you installed our app. Just for you to know, we are available 24/7 and happy to help you anytime!

Yours sincerely,

Code Black Belt's Support Team

Hello Wanderlust Co 2,

We do appreciate your feedback but it was never our intention to confuse merchants especially if they no longer intend to use our app.

The disable option found in the apps preferences page is just an option to disable/enable our app display. Like any other Shopify app, the uninstallation process remains the same. Merchants will have to delete the app from their Shopify admin's App lists and this is a standard procedure implemented by Shopify and not us developers.

The cancellation process is even listed on our support site with steps on how to do it: https://docs.codeblackbelt.com/article/77-how-do-i-cancel-my-currency-converter-subscription

You have been one of our valued customers for quite some time and in each request and concern you have raised, we've helped you with our best efforts and made sure you were happy and satisfied.

We have reached out to you with a solution to this confusion and we have managed to make the changes on our end and hopefully, you can respond to us.

We are always open to suggestions and ideas to help improve our app and our support will always remain the same, if not make it even better. There may be limitations with what we can accomplish as we have to abide by Shopify’s rules and policies, but our goal remains, to keep every merchant happy and satisfied with our app and services.

We wish you all the best and hope you have a Prosperous New Year!