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Very fast response to technical issue form staff. They resolved immediately for us. Good customer service.
The guys at Bonify have been very helpful! Quick response and they helped me see what I needed to fix on my end to get the new Shopify metafields working.
Great app, I have been using this for 2+ years. Awesome service. Helped me out with something other app developers would have palmed me off to a developer for. Much appreciated.
With our custom theme being powered by dozens upon dozens of metafields this app is essential when building new pages of content with the various metafield elements.
Absolutely critical app for anyone who needs more than a simple product description. It extends Shopify in so many ways to fill so many functionality gaps it's indispensable. I have to admit I really don't like the new sidebar UI when editing products, you have to ensure your mouse is hovered over the fields when editing content and it's very frustrating when it closes so quickly if you nudge your mouse. Was significantly more usable and easy to scan what content was needed when your custom fields were appended to the bottom of your pages instead. Apart from that, the app itself is excellent. -- Updated to reflect answer about pinned mode - thanks for that, didn't know about it and totally appreciate it must be a moving target with Shopify code so once again, it's an incredible app and one I'm unable to live without and happy to pay for :)
Sorry to hear you're disappointed with the Chrome Extension! To solve your problem with hovering, we recommend using "pinned mode" in the extension. Open the extension as usual, then click on Settings and select "Pinned Mode". This will keep the extension open and only close it when you click to close it.
We would have kept the plugin with the output on the bottom of the page, but Shopify continuously changes the HTML on the forms. Without any reliable place to inject our plugin, it was breaking regularly. We explored every conceivable location and method and determined that we had to change it to an overlay and the upper left corner with a "drawer" was the only place that would not get in the way for users. It wasn't a change we wanted to make, but this was our only option.
Please do reach out to the team if we can assist you now or in the future. :)
Awesome service - great app, highly recommend! We were having an issue with related products featuring the right info -- their service got back right away and took care of it ASAP!
I have been using the app for a while. I had it installed by a developer, as it is not user friendly and on top of it, you will get no support or even hear back from their support team. Support is totally inexistent. A good App for developers perhaps, not so much for Shopify users.
Wow, sorry to hear about this! We can certainly understand why you would be frustrated! Our team has investigated and found that your tickets are all coming in from a Shopify experts agency rather than your store's email address. When we reply, the replies are going to that address, rather than an email address associated with your store. The support team will be resending our responses to your store's email address shortly.
We genuinely value all merchant feedback. If you have specific suggestions on the app's usability, we would be incredibly grateful if you shared your ideas for improvement so we can address them. We have a dedicated suggestion site for just that purpose at https://bonify.hellonext.co
Again, sorry it hasn't been an ideal experience. We're looking forward to addressing your concerns with you. :)
Very very good. All that you need when it comes to custom fields and amazing support if it's needed. Highly recommend!
This a highly important app that I use on a daily basis. Honestly, it should be native to Shopify already, but this is just perfect. Also, I have to mention that their support is incredibly responsive and helpful, which is all-too-rare among many other app developers...
We used this app to add extra information to our product page. I cannot say enough about the level of response and assistance we received from the support team. We have been using this app since 2020. Very easy and what you do not understand, the support team is ready and willing to assist you.