Infinite Product Options
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I spent hours installing Upcart for my Cart, and now Infinite Options app is messing everything up: Options aren't showing in the cart, prices are jumping all over the place, and checkout is unstable. This is crazy. Deleting the app.
Very difficult to use. Not really any good examples. Actually looking for more complex setups like user able to upload images. Will remove this from store. Sorry
Doesn't work out of the box. Prices don't update when an option is selected. If you want to use an option with a price, you have to connect to an item and you can only use that item's price (no custom price / discount for it being an add-on). Even then, the price doesn't actually change - on the listing, the cart, or anywhere else once you've done so. You also can't hide the "option" item by unpublishing it or it won't work correctly. So you end up cluttering your cart with items that aren't relevant to customers and priced incorrectly as stand-alone items. It is laggy - front end and back end. Support is only available sometimes. Anything beyond the most basic functionality you must code through their API or pay someone else to code. I'm not sure what we're paying for.
Only issues with this personalization app. It isn't compatible with LITERALLY anything and support "cannot do something about it"...
What am I paying for then?
Go with another app if you have the choice you will regret installing this one
Never experience any worst app than this. Disgusting app and worst support service. Don't try it all otherwise you'll regret.
I disabled this app a year ago. It is uninstalled from my website. 2 days ago, the old options just magically appeared on my product pages and I cannot remove them. It is causing an incredibly poor customer experience, and creating an order fulfillment NIGHTMARE!!!!
Hello team,
Infinite Options does not automatically install on your theme or leave any lingering code. Once the app is uninstalled, the options will no longer display. We have reached out via email a few times, so please respond to contact@theshoppad.com so we can assist with troubleshooting.
Annette (Director of Customer Success)
The App used to work very well, now there's a BUG, I can't create any new product sets, and there's no live support, it has been like that for 2 days, VERY DISSAPOINTED! if you release a product make a proper QA.
Used to work extremely well, Currently I'm loosing money as the app has decided it no longer wants to include the additional charges to the product variants. Its also adding x2 of the product add-ons? Then advising the customers its out of stock.
So I am giving it 1 star because it cost me some big money on a customer. Some time ago I reached out to the support team to explain that when a customer checks out they are allowed to remove items associated to the options and leave the options behind.
I had a customer customize a product with a name, they removed the product with the cost but left the customization part which had an additional cost.
Support explained that this is by design and customers can remove the products. If I needed the items to stay I should use another product as they cannot do that.
Not a way to keep customers!
I will say this, if the product did NOT do what I explained above I would give it 5 stars as it is amazing.
I cannot for the life of me get this app to work. When I install it, I get a blank page. I've tried multiple browsers. I want to pay for this but I there is no point.