Infinite Product Options
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I like that your team is quick to respond and help. However the things that your team solve are not to what I really want. Now there is a new issue: The delivery date, message card and special remark are not showing in the customer order.
I love the customer support for this app, the agents were very helpful and talked me through testing as well as setting up. That alone is the best reason to choose this app! This app has been very helpful in creating options for products. The reason for my 4 stars is I'd like to see more customization options tot be competitive with other apps.
I have used the app to capture additional fields that I could not otherwise capture through shopify. It has been very helpful as has the customer service. I am still working through integrating some reporting between this captured data and shopify captured data. If I can do that it will be a home run.
Great app at allowing multi options. We use it to allow for personalised products, fits in well with the theme.
Lost a star as sometimes the information doesn’t pull through and we have to contact the customer, which isn’t the best.
Easy enough to install though, and we can do other work around if needed. Thanks from Mad Eye Gifts Team.
Hi Team,
Thank you so much for being a member of the ShopPad family for so many years!
To resolve the issue with your slight delay before your options display on your product page, we recommend you add this snippet of code: https://docs.theshoppad.com/article/109-decrease-infinite-options-load-time.
It will help prioritize Infinite Options as one of the first apps that load on your page.
To resolve the issue with not always receiving customer selections, we recommend that you disable any quick buy buttons on products that use Infinite Options, these buttons will bypass the product page and any customization fields so the product is added directly to cart.
Please let us know if you have any additional questions or if you would like our help adding the code for faster loading and we will be happy to help!
Team ShopPad
Using this app to add another pricing variable addon to the product. Excellent customer service and follow up when I needed help. Almost a 5.
I only use this app for 2 of my products as shopify doesn't provide enough options. Works well, my one niggle is that it can take a few moments to load the options on the page which doesn't make for a completely a seamless experience. Overall easy to use, set up and their customer service is great.
Hello team!
Thank you very much for taking the time to leave your honest feedback.
We recommend that you follow the steps in this document to remove the slight delay before the options display: https://docs.theshoppad.com/article/109-decrease-infinite-options-load-time or reach out to our support team (Contact@theshoppad.com) and we will be happy to help add the code through a collaborator's request.
-Annette (Director of Customer Success)
Works quite well, I use it on several of my products to choose color and add-on options. It would be better if I could require some menus to have a selection, right now if a user doesn't happen to choose a color I have to email them and ask what they want because the software won't force them to choose.
All the fields have suddenly disappeared. Nothing has been changed and I dont see any information that something happened on their side. Nobody is answering the email. We are already looking for replacement.
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It took about 3 hours for support to answer. All fixed now. Still lost some money, but thanks for help.
Great customer service! We had an issue with a bug on our website and they were quick to help us out.
We have been using this app for a month or so now and it's working great for our personalized products. The only reason for the 4 stars is it loads a little slow on the product page. Other than that, the app truly does work great and it is very easy to implement!