Infinite Options , 3,826 条评论

整体评分
4.8
每个评分等级的数量
  • 93% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2023年2月7日

Used this app for way too long unfortunately and overpaid for its VERY basic features that don't even work properly often times. There's no live chat support and the limited support you get via email is very uncooperative. If something is not working, they'll just say that's the way it is and that nothing can be done about it. I have emailed them several times about simple requests (that other apps have done for me today in one day) but they just don't care enough to give adequate answers or resolve any problems.

What made me decide that I'm done with this app is their representative Jordin who rudely asked me to disable their app even though there are other workarounds to the presented problem and a much better way to relay this message. But it was evident that he just couldn't care less so he game me a lazy and rude response. Deleted and I wish I had never paid a penny for this mediocre app.

Sensei Touch
美国
大约1年 人在使用应用
ShopPad Inc.已回复 2023年2月7日

Hello Team Sensei Touch,
I am very sorry that you had a negative experience with our app especially after having it installed for over a year. It is never our intention to provide short or unhelpful support and I apologize that we did not provide a more thorough explanation of why two applications were not compatible and the steps required from both developers to ensure they would work together. We will certainly take this feedback into consideration.
- Annette (Director of Customer Success)

2023年1月10日

Poor experience, tried contacting support but no reply. The app is difficult to create different options, even though installing was just adding it to the Theme Editor sections on product page, quite simple compared to other apps.

I don't understand why they charge a optional fee ($20) to install the app? Very confusing... is it just installing the app which is simple to do or is it creating the options for your store which is difficult to do?...

Force of Life
英国
大约4小时 人在使用应用
ShopPad Inc.已回复 2023年1月10日

Hi Jamie,

I am very sorry that you didn't receive our email responses to your inquiries about Infinite Options. We offer the Expert Install Service for merchants that prefer to have our team complete all the installation steps.

We are always happy to help walk you through the app dashboard or create an example option set via email or live chat so never hesitate to reach out to our team with questions.

-Annette (Director of Customer Success)

2022年10月20日

The app is a great idea however in real world it doe not function well. It constantly disconnects and stops adding products to the customers carts even though the products are clearly checked. We have had multiple talks with them and the issue keeps persisting. They will fix it and then it doesnt work again. We dont know whos fault it is or why this keeps happening but we are losing thousands a month because of this issue to include customer service complaints where the customer thought an item was supposed to arrive, If this issue gets fixed we will consider updating this review

DezLin
美国
7个月 人在使用应用
ShopPad Inc.已回复 2022年10月25日

HI DezLin Team,
I am very sorry that you experienced a continued issue with bundled products.
Our support team was able to assist with additional troubleshooting to resolve the issue. If you continue to experience any other issues with orders or update your theme, please notify our team immediately so we can help.

(-Annette, Director of Customer Success)

2023年3月2日

I would not recommend the app Infinite Options due to its poor performance, difficulty in use, and hard setup process. Despite offering a range of customization options, the app is slow and challenging to navigate, making it frustrating for users. Overall, I rate it as poor.

Ella Tee
澳大利亚
6分钟 人在使用应用
ShopPad Inc.已回复 2023年3月2日

Hi Ella Tee Team,

I am very sorry to hear that you had a frustrating time using the application.
You can install Infinite Options by adding the block directly to the theme editor. Once installed you can start creating options directly on the app dashboard by selecting the type (drop-down menu, swatch, text field, or radio button)
Our team is always happy to help answer questions or create examples. We are available on live chat or via email at support@theshoppad.com

-Annette (Director of Customer Success)

2023年5月10日

I used the app to try buy 3 item for x price but when you connect dropdown options to product ,at the checkout it charges your 3 item from dropdown list + actual 3 product's price.It means choose 3 item for£50 then at the checkout £50 plus your 3 items shows individually to customer total £100.Spoke to customer service they couldnt fix issue.They said dont connect products to dropdown text so if products not connect to text how I will track my stock?Whats the point of this app if you cant connect actual products to your option text?

jubileescents
英国
26天 人在使用应用
2022年12月9日

Bad Customer Service...

I have emailed three times npw across what is almost a 24 hour period and no one has come back to me, they clearly do not want me to use their app

Best In Show Trolleys
美国
3天 人在使用应用
ShopPad Inc.已回复 2022年12月9日

Hi Ben,

I sincerely apologize that you have not received the emails with updates from the engineering team and confirmation of the installation of the application.

We will be sure to send another update to the email address to the contact email provided on your website.

Annette (Director of Customer Success)

2023年6月12日

Infinite options utterly destroyed the UK Games Expo for us. The UK, US and Australian currencies worked fine. Anything selected using Infinite Options in Euro currency instantly became worth thousands of Euros for a ten dollar item. Spent hours going through the issue with Shopify support, only to be told by Shopify that it is a bug in Infinite Options. Contacted Infinite Options support days ago, but no reply.

Tabletop Tech
澳大利亚
大约1个月 人在使用应用
2023年6月25日

It great for adding options but collecting that data in a report requires an additional app making this app dumb.

USA BALLHOCKEY
美国
17天 人在使用应用
2023年6月11日

I disabled this app a year ago. It is uninstalled from my website. 2 days ago, the old options just magically appeared on my product pages and I cannot remove them. It is causing an incredibly poor customer experience, and creating an order fulfillment NIGHTMARE!!!!

Something Personalized
加拿大
接近5年 人在使用应用
ShopPad Inc.已回复 2023年6月12日

Hello team,
Infinite Options does not automatically install on your theme or leave any lingering code. Once the app is uninstalled, the options will no longer display. We have reached out via email a few times, so please respond to contact@theshoppad.com so we can assist with troubleshooting.

Annette (Director of Customer Success)

2023年3月2日

The support staff was rude and unhelpful to my staff. Very disappointing and also impossible for us to use the app the way it is intended due to the lack of support.

Bag-all
美国
1年多 人在使用应用