Infinite Product Options

Your support was not able to solve the issue, even after a week and despite clear instructions.

I coded the solution myself in half an hour and got everything working.

The app itself is worth 3 stars, but the poor support lowers my review to 1 star.

This app constantly doesn’t work for our customers. For a website like mine that relies on things like this to personalise I’m having messages from customers every single day saying there’s no where to leave a name or pick from the colours etc because the app doesn’t load/ work. Being told by support it’s too many browsers open or to keep refreshing the page etc that’s not the issue, and its highly unprofessional when i have to tell customers to keep refreshing. I try on my end and the same thing happens. Im losing customers and sales because of them not understanding how to leave names.

Completely stopped transferring option data to our sales orders so we have to find a new app. Customer service has been unable to help us even though we have shown what is happening. They simply stopped responding to us. We even deleted the set and reinstalled it but to no avail.

Doesn't work out of the box. Prices don't update when an option is selected. If you want to use an option with a price, you have to connect to an item and you can only use that item's price (no custom price / discount for it being an add-on). Even then, the price doesn't actually change - on the listing, the cart, or anywhere else once you've done so. You also can't hide the "option" item by unpublishing it or it won't work correctly. So you end up cluttering your cart with items that aren't relevant to customers and priced incorrectly as stand-alone items. It is laggy - front end and back end. Support is only available sometimes. Anything beyond the most basic functionality you must code through their API or pay someone else to code. I'm not sure what we're paying for.

Absolutely garbage. Everyday there is something wrong. One day the price’s dont change, one day the text in the box aren’t centered, and today all the options disappeared.

It’s affecting our business. Moving on to a different app.

Unfortunately this app just doesn't meet our needs. While the options sync well within the platform and the price does adjust on the product page, when added to cart, it creates multiple products within the cart which is much too confusing for the customer. If you're just looking for an app that can create bundles, this will work well for you. If you have a complex product with many different variants, this app sadly falls short.

Difficult to navigate and glitchy. I'm stuck on the Dashboard after I complete all the steps

I removed this app from my website & cancelled the subscription & they are STILL taking payments!!... it's a nightmare.

Very difficult to use. Not really any good examples. Actually looking for more complex setups like user able to upload images. Will remove this from store. Sorry

Only issues with this personalization app. It isn't compatible with LITERALLY anything and support "cannot do something about it"...

What am I paying for then?

Go with another app if you have the choice you will regret installing this one