Online Cycling Gear Australia
Love the ease of this app, but at least one or two times per week, we are getting orders coming through where the values selected (or the default values) are not coming through on the order. This has been happening now for 4-6 weeks. Support button in the app is not working either.
If that bug is fixed, it would be 5 stars.
TroubleMaker Trading Company
The app was working fine but now I cannot access it. I click on it and nothing happens. Hoping to have this resolved as soon as possible.
The app is solid and provides a lot of useful functions, but it has some limitations that we cannot work around for our business.
The biggest example is the necessity to create a new product for every option that adds a cost. We have many artisinal items that are extremely customisable and exporting the data involves exporting a lot of unecessary SKUs that we will alter need to delete when all we need to do is increase the base value of the product variant.
Also the conditional logic does not interact very well with the basic variants set up by Shopify.
Finally, swatch sizes are small and there are very few options for managing how information is displayed. An accordion option would go an awfully long way to improve the user experience.
These criticisms are purely from our perspective and we udnerstand the demands of our product range are severe. Overall it is a good application, but not the right fit for us.
Can you help me with making the theme work with Prestige? Looks otherwise quite ugly. Not sure how to match the CSS.
Tech support is 100% top notch. Once I get using the app more I will adjust the rating upwards (hopefully)
Please, HELP!!! Nobody is answering the email. All the fields have suddenly disappeared. Nothing has been changed and I dont see any information that something happened on their side.
J9 Designs, Inc.
is there a way to rearrange where the options show up makes the site looks jumbled and out of place.
Premier Sex Dolls
Adding options is awesome. What I am not seeing is when I add a product to my cart, all of the options that are free, nor am I seeing the actual product I am selling that does have a price. I am only seeing the options which seems weird. I will change the rating if I can figure out how to fix this
just nervous im brand new i hope im doing the right thing i have alot
to do this is all much harder than i thiought
Boost Auto Parts
I would give this app 5 stars if not using it to adjust pricing. The problem with this app is that the option is hard coded to the product as soon as the item is added to the cart, but then if a customer removes the add-on item from the cart it still shows that the option is on the product level. We ended up having to call customers to determine if they wanted the upgraded option, and explain to them that they didn't pay for it. The add on also creates really goofy _io_order_group information if using the add-on item option which makes emails to customers, cart pages, and packing slips look goofy.
Customers removing the add on from the cart and expecting to receive it happens way more than we ever thought. We had to switch to a paid app which hides the cost so customers can't do this. Overall I would recommend this app if not wanting to use it to change prices. For free you can't go wrong!
Support staff was great whenever we called, but again the app just comes up short if trying to charge additional for certain options.