Reseñas (246)
Refinar
-
Por calificación
Calculator works our needs very well and customer support is top!
We’re delighted to hear that the calculator is meeting your needs and that our customer support has been top-notch. Your satisfaction is our top priority, and it’s wonderful to know we’re hitting the mark.
This calculator does exactly what we need it to, ad they helped up set everything up so there was no guess work. Love it!
Thank you so much for your positive feedback! We're thrilled to hear that the calculator is meeting your needs and that the setup process was smooth. If you ever have any questions or need further assistance, don't hesitate to reach out. We appreciate your support!
My formula was complicated, and I wasn't sure how to handle it. The entire team pitched in to help me so my calculator looked and operated exactly the way I need it to. Customer service is excellent!!
Thank you so much for your kind words! We're thrilled to hear that our team was able to help you with your complex formula and ensure your calculator works just the way you need it. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!
Many important features are not supported. For example, here's a list of features we have discovered are not working correctly/as expected.
- one-time fees (like expedited fee). If you want to add a one-time fee to a product with a quantity of 3, it'll add 3x that one-time fee without a reasonable workaround.
- It doesn't work on a product that is featured directly on the home page. The product must be reached through the catalog/product page for the feature to work (otherwise when adding to cart the value is 0).
- doesn't have a support for customizing emails so the user gets email based on their selections.
- doesn't have a way to calculate item weight based on selections.
- if you have any numbers or special characters in the name of a drop-down, it will break the price calculation formula.
the feature works well if you have a very basic use case but if you have a complex product and features, it is still quite lacking.
Kristina was amazing getting our problems solved
"Thank you for your kind words! We're thrilled to hear that Kristina was able to resolve your issues effectively. If you need any further assistance, feel free to reach out!"
Amazing customer service! Kristina was able to help me figure out my complex formula that no other App was able to do! This customer service alone is worth the monthly price!
Thank you for your glowing review! We're so glad to hear that Kristina was able to help you with your complex formula. It's wonderful to know that our customer service made such a positive impact on your experience. We appreciate your support and are always here to help with any further questions or needs you may have!
Amazing service by Kristina, who helped us customize the app. That being said, it is mostly ready to use out of the box, so don't worry. Among all similar apps, this one has been the easiest to understand. The logic of this type of app can be very tricky to grasp. What makes the app stand out is that it comes with examples that you can just use and duplicate. Also, the UI using drag and drop is super user-friendly, and the preview button lets you try on the go. Whether you want to keep it basic or get more advanced, it's easy and fast to implement once you know what you want to achieve. Slowly, we're adding more options such as photo uploads, which are also integrated into the app, a great perk, honestly. Highly recommend; trust us, we've done the job of comparing all available options on the app store ;)
Thank you for the fantastic feedback! We're thrilled you found Kristina's service exceptional and our app easy to use. Your appreciation for the user-friendly interface and new features like photo uploads means a lot to us. We're here to support you and look forward to serving you again soon!
Good app overall. Stil, there are some things to be fixed or improved. Very good customer support, hands on. Waiting time is not that great, but the end result is usually positive. I do recommend the app!
John
It's great to hear that you've had a positive experience with the app overall! It sounds like you've found it to be helpful, with responsive customer support being a standout feature. While there may be some areas for improvement, such as waiting times, it's encouraging that the end result is usually positive. Thanks for sharing your recommendation—I'm sure others will find it helpful when considering the app for their needs!
Have been using this app for a long while. The experience is very nice. Only had one issue until recent, but the customer service supported very quick and solved the problem. Will kept using it.
We're thrilled to hear that you've been enjoying using our app for a long time and that your overall experience has been very positive. It's great to know that our customer service team was able to address your recent issue promptly and effectively, ensuring that you can continue to use the app smoothly. Your continued support means a lot to us, and we're committed to providing you with excellent service and ongoing improvements. If you ever have any more questions or encounter any further issues, please don't hesitate to reach out. We're here to help and look forward to continuing to serve you!
Let me first say that customer service is TOP NOTCH. They are highly responsive and extremely helpful. I turned to this app, after having a dissatisfying experience with a similar, more expensive app, that blocked my product listings from utilizing other installed apps that were essential to my sales. This app works much better for my needs, and I have no plans of going back :) Learn from my mistakes. Start here first. They won't disappoint.