Shopacado ‑ Volume Discounts

App worked great until a short while ago when they did an update. Ive been in a support chat with someone since March 28, it is now April 12 and I have no help. They keep saying, we have forwarded this to our team.

Update... It's now April 25th. Nothing from the team (3 separate chats open with 3 people).. a whole month later. App deleted. Terrible customer support.

Added another app and in 5 minutes it worked perfectly out of the box.

Great customer support! Very helpful and quick replies.

App is really easy to use and set up. Had a store upgrade and app hadnt synched with new theme. Support was on the case within minutes and didnt leave until every last query was resolved. Syed really took his time to make sure we dotted every eye and crossed every T before signing off and having us back up and running ready to launch our Xmas Discounts! Definitely recommend!

Fabulous help! Very patient with me and went step by step

We find Shopacado a very useful discount tool. It's easy to setup discounts and the ability to customise the messages in the Discount Tables is good.

We like its flexibility and the service is also responsive.

Be careful with this app - it worked fine for us for years but this black friday we tried to use it and the app has been updated. It only really supports 2.0 themes. The app wasn't working exactly as it should, so reached out to support. They refused to do the upgrade for us, insisted we changed the theme code. Everything went wrong and they were unable to fix it. After few hours of wasted time in the middle of our promotion which is live to customers we had to cut our losses and switch to another solution. The support team is very lacking!!

Feb 6, 2026 update
Support is not helping. We've been dealing with an issue more than one week now with zero progress.

The responds times are too slow, and the support isn't doing a thorough review of the issue. I'm just getting 'sorry' and being asked for the details I sent previously.

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Great product with clear instructions. Customer service is prompt and helpful

I've been using this product for a couple of years. It's an integral part of my store and important for my offers to my customers. With the newest version, it's even better than ever. Support is great too - but I've only needed it once when upgrading to the newest version.

I use this app consistently on my website - It is very simple to use, and their customer service is great.

Whenever I have questions, they are always available and help with a great attitude.

I just finished working on some discount codes and had a few questions. Nivi, helped me navigate what I was trying to do and pointed me in the right direction to finish what I needed to do. Thank you Nivi!

We've been using the app for some time and it's been great, recently we made some changes to our site which broke the install, Syed was really helpful sorting it out and we had it back working within a couple of hours, really top service!