Shopacado ‑ Volume Discounts

I am absolutely not happy with the Customer Service. Every time I need something, they cannot solve it properly, or while building in labels on the cart, they break things again in the cart. They fix 1 label and ask: " is it okay now?" but then they break something else" and this continues for hours in the chat. When they get annoyed or do not know how to solve it, they just dissappear from the chat and leave it half done! Today I am in the chat for 3 hours for a simple text label. I also let my programmer work to create a selector Id on the cart page, so the team of this app can work faster. But no one is replying me here and they did half of the work and broke half on the cart and just left the online version of the shop like this for 3 hours now. And still no solution. I use this app for almost 1 year now. It is doing what it should (basics), but not more than this and if you need a bit of adjustment, or if you wish to make it a bit smarter or a bit more beautiful. noone can help you and they will tell you, this functions are not available. Last time, I asked for help a few months ago, the exact same thing happened. They broke objects in the cart with css, and left. I needed to get my developer here and pay him to sit and fix it again. In general the app is not the best but it is okay for the price, but I really dont know why this service cant be improved.

Very disappointed with the app. Not only is it paid now, but the staff are not at all helpful and have not helped me with the issues I have been having.

Previous review - The customer service for this app is second to none. Nivi was really fast in helping reinstalling the app I had after updating my theme.

I take back what I said. When there is a real issue like incorrect currency showing for customers or products in cart showing as $0.00 the customer service disappears. Hav had to delete app after sales going down 39%

We used this app on a couple of our sites to help us with volume discounts. We have constantly had discounts that haven't worked for some customers without us knowing then had to manually check ourselves after complaints, ended up just giving us more work trying to fix the issues. Customer service hasn't been muich help basically saying it's a customer issue when it's supposed to be an automatic discount, that servers were just slow and were being fixed. Still have the same issues.

Not compatible with what I want to do on my site. Never made the subscription fee back. Overpriced for what it can do. Honestly I'm surprised a regular Shopify site can't do some of the basic pricing things. Plus hours of time talking to support (nice folks - only reason why its 2 stars) only to hear "sorry we can't do what you need" which mostly seemed like obvious use cases to me... sorry folks

Updated review - lowered it to 1 star because the app was *with no deals even activated* causing pricing errors on my site in the cart. its just one problem after another with this app :(

The app was working for a month after that there were bugs. We tried to contact support, but the response time is slow and the things they suggest does not fix the issue. I will update the review once they will fix it.

UPDATE: It's even worse: if you have another product in the cart the discounts won't work anymore until each product gets some discount applied! It doesn't support the "Buy Now" button and will most probably kill your conversion rate! There is no information for that - after spending hours for a mistake on my side the support finally told me that the "Buy Now" button isn't supported yet. Seriously?! Besides that there is some delay when the discount gets applied in the cart. Also the preview of the discount table is buggy and doesn't update with all settings properly. I have no idea where this app is getting it's reviews from... I don't trust them with this personal experience!

The team is quick and effective when they want to be.... this app has had many conflicts resulting in errors at checkout resulting in customers not receiving any kind of discount unbeknownst to us. Ive head to reach out 7+ times to inquire why customers were slipping through the cracks and weren't getting discounts automatically applied on their orders. On a side note Zarah was an amazing help and very kind. She was quick to find a solution and understood my questions and concerns immediately, however often their team is unresponsive during dire emergencies regarding store transactions and these issues. Im certain we've missed out on a couple thousand dollars due to this app issues at the same its definitely helped generate revenue. Although is best to find an alternative that is consistent and doesn't have so many limitations and bugs.

Have been using their app for a few months now, works just fine. But when it comes to their support, 'Pavi', it stinks, there is no help to get, I have changed the theme and it is obviously only those who can fix that the shopping cart writes the correct price, but there is no help and get when you saw writing to them, have been trying for several days now and my shopping cart is still showing incorrect prices, so it results in now that I switch away from this app and will not recommend it to others, they are fucking indifferent to their customers.

"This Shopify app has the absolute worst support I've ever come across. I'm beyond frustrated with their lack of responsiveness. It's like talking to a brick wall – they never reply on time, and even when they do, it's as if they're selectively choosing which messages to ignore. I've been patient and waited for a response for the last 5 days, but it's been nothing but disappointment. I expected a certain level of customer service, especially when using a paid app, but this experience has been a total letdown. Save yourself the trouble and look elsewhere for an app with better support and timely assistance."