Have been using their app for a few months now, works just fine. But when it comes to their support, 'Pavi', it stinks, there is no help to get, I have changed the theme and it is obviously only those who can fix that the shopping cart writes the correct price, but there is no help and get when you saw writing to them, have been trying for several days now and my shopping cart is still showing incorrect prices, so it results in now that I switch away from this app and will not recommend it to others, they are fucking indifferent to their customers.
The developers of this app were really awesome! There were some issues with integration as I had Shopify's automated discount running as well. The developers were there to assist me within minutes on a Saturday afternoon! UPDATE: Ok I have to say I am super disappointed by this app. It can't do the math properly, and I'm told that this is a "Shopify" limitation?? What use is a bulk discount app that can't calculate properly.
UPDATE: It's even worse: if you have another product in the cart the discounts won't work anymore until each product gets some discount applied! It doesn't support the "Buy Now" button and will most probably kill your conversion rate! There is no information for that - after spending hours for a mistake on my side the support finally told me that the "Buy Now" button isn't supported yet. Seriously?! Besides that there is some delay when the discount gets applied in the cart. Also the preview of the discount table is buggy and doesn't update with all settings properly. I have no idea where this app is getting it's reviews from... I don't trust them with this personal experience!
I downloaded the app and deleted it same day because it wasn't what I needed and I was charged. You shouldn't charge anyone until the trial period is over. I need my credit card credited, how do I accomplish this?
Hello Simple Hospitality,
I am sorry you had a bad experience with your app. We use Shopify Billing for charging the merchants and all merchants get a 7-days free trial. We will investigate why you were charged the same day.
Having said that, since the charge is made by Shopify, we won't be able to refund you directly. However, if you reach out to Shopify, Shopify will ask us to authorize the refund. Rest assured, we will approve the refund.