Shopacado ‑ Volume Discounts , 2,988 reviews

APP NOT RELIABLE, IT MADE ME LOSE THOUSANDS OF DOLLARS, BE CAREFUL.
The app used to work fine but somehow it gave way different discounts that the ones I set up, giving away products for cents where that was not what it was set up. I disabled the app and the thing went on. I LOST THOUSANDS OF DOLLARS because of this unreliable app, and the worst thing is that support DID NOT HELP actually pretending that this was not their fault while it is obvious. I have all the records.
Use at your own risk, if you use it you need to check every single order

appalling app and the customer service make you repeat yourself..it's like no one is reading what we are saying. The app worked well before, but since the update it has completely slowed down our checkout and it jumbles up the prices sometimes. I;m just disappointed we have to unistall it now and find something that works better with our theme.

I can also confirm that our cart problems completely went away when we unistalled this app.

The software is definitely janky. One minute it works and the next it doesn't. One of the major problems is when we use the "Tag Customer" . When a customer is "tagged", this should override all other offers, but it doesn't. This feature doesn't work at all. We've tried everything and even customer support, which was a complete waste of time.

I was very satisfied with this app, and have been a satisfied customer for the past 2+ years. Great support and always worked well. Unfortunately, since Shopify Markets was introduced, the app no longer works. As soon as customers check out on an international domain through Shopify Markets, it is automatically redirected to the old domain and the currency is changed back. This confuses customers, our conversion has dropped 90% for international domains on Shopify Markets. I've been trying to reach support for 3+ weeks now, sometimes days with no response, but promised to get back within 24 hours. They also tried to fix the bug, which resulted in customers being able to order products with 100% discount. Please fix this asap, I am not the only customer who struggles with this.

Took a bit of fiddling around with support to get everything working as needed, but I'm very happy with the end result. Support was very responsive and competent aswell. The UI isn't the most intuitive one I've seen, but I only need to set it up once and it works like a charm :). //EDIT Unfortunately it soon turned out that using volume discounts breaks the functionality to use regular discount codes. In cases where there is just one product in the cart (no volume discounts applied), the discount code field is showed in checkout. When multiple products are in the cart (volume discount is applied), the discount field in checkout disappears. You can technically enable an in-cart discount field for cases like this, but this implementation is very poorly made (poor placement, poor styling, the field changes placement in the cart total area depending on whether a code is applied or not, the field disappears after entering a code and displays a janky error message/the code in red with a tiny-tiny x next to it, that is apparently a button and reloads the field in its original placement etc etc). I redesigned the in-cart field and made a proposal on how to make this functionality more logical and user-friendly. Until this is fixed, unfortunately I can't give a positive review to this app - I would imagine most merchants want to use volume discounts as a little extra to reward users who spend more, but if this essentially disables the discount codes functionality (or replaces it with basically a broken one), it's loses a lot of its intended value.

We used this app to help us with volume discounts that would be handy if it worked properly. Discounts didn't work for some customers without us knowing then had to manually check ourselves after complaints, ended up just giving us more work trying to fix the issues. Customer service hasn't been muich help basically saying it's a customer issue when it's supposed to be an automatic discount and servers were slow and being upgraded but still have the same issues.

I'm having a terrible time. The app lost me two sales so far because the discount didn't apply. The support is active but sends a message once every 8 minutes.

We used this for a while with some success, however it then began giving 100% off discounts to our customers with no explanation. We urgently wrote in to Shopacado, and they immediately stated this was an issue with Shopify. After days of lost money, and investigation from Shopify, they determined it was indeed this Volume Discount app causing customers to receive 100% off. We went back to Shopacado whose reps only reluctantly accepted responsibility. They then disappeared from the chat for over 24 hours. When we finally reached them, they said "we're working on it". To make matters worse. even disabling the app left our script broken. Seems like it would have been a great thing had the developers cared, but our experience is that the risk by far outweighs the gains with this one.

I am absolutely not happy with the Customer Service. Every time I need something, they cannot solve it properly, or while building in labels on the cart, they break things again in the cart. They fix 1 label and ask: " is it okay now?" but then they break something else" and this continues for hours in the chat. When they get annoyed or do not know how to solve it, they just dissappear from the chat and leave it half done! Today I am in the chat for 3 hours for a simple text label. I also let my programmer work to create a selector Id on the cart page, so the team of this app can work faster. But no one is replying me here and they did half of the work and broke half on the cart and just left the online version of the shop like this for 3 hours now. And still no solution. I use this app for almost 1 year now. It is doing what it should (basics), but not more than this and if you need a bit of adjustment, or if you wish to make it a bit smarter or a bit more beautiful. noone can help you and they will tell you, this functions are not available. Last time, I asked for help a few months ago, the exact same thing happened. They broke objects in the cart with css, and left. I needed to get my developer here and pay him to sit and fix it again. In general the app is not the best but it is okay for the price, but I really dont know why this service cant be improved.

Very disappointed with the app. Not only is it paid now, but the staff are not at all helpful and have not helped me with the issues I have been having.