Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and flexibility in setting up quantity and sitewide discounts. They highlight the ability to customize discount rules and tiers, which has reportedly boosted average order values. Features like the customizable discount table, banner, and cart discount suggestion are also praised. The app's compatibility with various themes and the responsive customer support, available even on weekends, are highly valued.

December 5, 2023

Unfortunately, there are a lot of problems with this software and the customer support is not helpful. I'm sure there are much better apps out there for the money.

RocRide®
United States
Over 1 year using the app
Edited February 22, 2024

The app was working for a month after that there were bugs. We tried to contact support, but the response time is slow and the things they suggest does not fix the issue. I will update the review once they will fix it.

Smartbag
Australia
About 1 month using the app
Edited September 14, 2023

Previous review - The customer service for this app is second to none. Nivi was really fast in helping reinstalling the app I had after updating my theme.

I take back what I said. When there is a real issue like incorrect currency showing for customers or products in cart showing as $0.00 the customer service disappears. Hav had to delete app after sales going down 39%

BRITISH PRIDE
United Kingdom
12 months using the app
August 14, 2023

"This Shopify app has the absolute worst support I've ever come across. I'm beyond frustrated with their lack of responsiveness. It's like talking to a brick wall – they never reply on time, and even when they do, it's as if they're selectively choosing which messages to ignore. I've been patient and waited for a response for the last 5 days, but it's been nothing but disappointment. I expected a certain level of customer service, especially when using a paid app, but this experience has been a total letdown. Save yourself the trouble and look elsewhere for an app with better support and timely assistance."

Big Y Fly Co
United States
4 months using the app
September 13, 2023

Terrible, messed up our cart page. Adjustments to cart items with the plus and minus button now duplicates the product inside the cart, removing the product also duplicates it again. They should be removed from the app store list for this terrible code corruption, so rookie. PLEASE FIX NOW!

PureClean Performance
United States
About 1 hour using the app
Edited April 5, 2023

There is no YouTube Tutorial, also, waiting time for Customer service is not always "under a minute" as stated in their chat box.

SERRA BAH
United Kingdom
6 days using the app
June 30, 2023

after install tried and found it nothing i could use. but also it broke alot on my webshop. How its possible after installation, just show its not good

PBO.DK
Denmark
About 2 hours using the app
Edited December 15, 2023

APP NOT RELIABLE, IT MADE ME LOSE THOUSANDS OF DOLLARS, BE CAREFUL.
The app used to work fine but somehow it gave way different discounts that the ones I set up, giving away products for cents where that was not what it was set up. I disabled the app and the thing went on. I LOST THOUSANDS OF DOLLARS because of this unreliable app, and the worst thing is that support DID NOT HELP actually pretending that this was not their fault while it is obvious. I have all the records.
Use at your own risk, if you use it you need to check every single order

Oily
Chile
About 2 years using the app
Edited February 17, 2023

appalling app and the customer service make you repeat yourself..it's like no one is reading what we are saying. The app worked well before, but since the update it has completely slowed down our checkout and it jumbles up the prices sometimes. I;m just disappointed we have to unistall it now and find something that works better with our theme.

I can also confirm that our cart problems completely went away when we unistalled this app.

MajorCrafts
United Kingdom
Over 1 year using the app
Edited December 5, 2023

The software is definitely janky. One minute it works and the next it doesn't. One of the major problems is when we use the "Tag Customer" . When a customer is "tagged", this should override all other offers, but it doesn't. This feature doesn't work at all. We've tried everything and even customer support, which was a complete waste of time.

Gorilla Easy Connect®
United States
Over 1 year using the app