I downloaded the app and deleted it same day because it wasn't what I needed and I was charged. You shouldn't charge anyone until the trial period is over. I need my credit card credited, how do I accomplish this?
Hello Simple Hospitality,
I am sorry you had a bad experience with your app. We use Shopify Billing for charging the merchants and all merchants get a 7-days free trial. We will investigate why you were charged the same day.
Having said that, since the charge is made by Shopify, we won't be able to refund you directly. However, if you reach out to Shopify, Shopify will ask us to authorize the refund. Rest assured, we will approve the refund.