Omtaler (16)
Raffiner
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Etter vurdering
The support team assisted me in setting the app up and even helped me when I had a hiccup. they were so fast and good
The custom design studio is awesome.
There was a hitch with the installation, but the developer helped us get it ironed out right away. The support is excellent.
I highly recommend this app if you need custom-designed products.
Wonderful software, thank you very much. Cliparts management is very easy, and there are many features (front / back, multiple selection, great admin). Moreover, Customers are able to customize products from mobiles or tablets. I'd recommend for anyone who owns a webshop with customized products.
ZERO stars, although the system doesn't allow it.
Let's forget the fact that I downloaded this program hoping it would be a suitable match, based on reviews saying that it worked. But when I downloaded it, the error came up that I needed to activate it with my theme. I tried this several times. I then reached out to customer service. Someone responded right away and told me that I should disregard the error, that the system was set up correctly on my theme. So I asked if they could help walk me thru how to make a product. Their response was that they already made a sample product and I could copy theirs.
I was still curious why the error was showing that it needed to be activated if it was already activated. He said I should wait and someone would reach out to me right away and inform me that the code has been corrected so that the error wouldn't show anymore.
3 days later........someone contacts me and said they need MORE access to my back office because the access I granted them (based on their request), wasn't enough.
At this point, I am 3 days into a 10 day trial and losing time that I can't get back. So I told them I am no longer interested in their "assistance" and I am deleting their program.
Once deleted they sent me an email asking if they could help and offered other apps. I told them no I wasn't interested in anything else from them. Their response was they didn't want anything from me. They were VERY rude in their response, acted like THEIR lack of communication was somehow MY fault. They lost my business because when I have an issue, I expect a reponse quickly, not days later. I wouldn't do that to my customers, so I wouldn't expect others to do it to me.
They claimed that I contacted them at 2:26am and they responded at midnight. Even if that were true, why would it take them almost 22 hours to respond? I told them I am not interested in staying up all night to communicate with them. They stated that they aren't either (then why would they wait until midnight to respond to me)?
If you are looking for good customer service, I recommend going some where else. My search is still on for a WORKING app...this one couldn't even get out of the box
Here is the emails between us, and you decide whether you want to do business with this type of company.
Shopify Apps Install
9:37 AM (46 minutes ago)
Please provide the edit theme and all other required accesses because our experts tried to check the issues but could not work properly because of your not prop
Shopify Apps Install
9:38 AM (45 minutes ago)
Please provide the edit theme and all other required accesses because our experts tried to check the issues but could not work properly because of your not prop
Rite on Time Design
9:45 AM (38 minutes ago)
I have no idea what you are asking for. But at this point, we have already lost 3 days of our "trial" so I will not be using this app as there will be no time for me to even try it.
I will be deleting it today
Shopify Apps Install
9:58 AM (25 minutes ago)
Hi Julie, We are really very extremely sorry for all the inconveniences. Please try to understand that we replied your messages from 02:26 at midnight
We were awake all night for support and our experts informed us they need time to fix but they did not inform us about your required accesses up until now.
Please check the red marked screenshot where our experts need access without which it's completely beyond our scope to do anything
Rite on Time Design
10:00 AM (22 minutes ago)
This has been going on for days, and one of your people at one point said "oh it is working fine, don't pay attention to that, we have it all set up" when clearly it wasn't. I am really not interested in staying up all night for you to "fix" what clearly doesn't work. I sent these messages DAYS ago, and not at 2:26 my time. And when I was doing this, someone was contacting me at that moment.
Shopify Apps Install
10:04 AM (19 minutes ago)
Whatever is best for so best of luck with you not being interested in staying up all night because we also don't need this kind of customers :)
Rite on Time Design
10:07 AM (16 minutes ago)
Maybe next time respond sooner than 3 days later.
Shopify Apps Install
10:09 AM (17 minutes ago)
to me
Maybe next time try to become a good human being by being interested in staying up all night first try to become a good human being then think about replying to emails :)
As of today's date, 6/11/23, no one has reached out to me regarding this app or any other communication from your company. So I am not sure what email address you have tried to contact. But it appears it was not mine. That is ok, since I deleted your app the other day and haven't even tried to use it again.
Hi Julie,
We are extremely sorry for the miscommunication from the Live chat team. We will rectify your issues as the TOP PRIORITY and will also adjust the trial period for your store due to the days lost in miscommunication. We are also taking all necessary actions against the person who made such miscommunication. We have sent you an email and waiting for your reply and sorry for all the inconveniences.
Please feel free to drop us an email to pm@solvercircle.com to give us another chance and we will resolve any and all issues for your theme immediately.
Please accept my apology on behalf of our whole team once again and we are eagerly looking forward to your email.
Best Regards
Nasif
COO
solvercircle.com
Wonderful app. I truly recommend it if you want a product in your store to be customized. Also the staff assist you with the installation and respond to every email. Truly great. Thank you for helping me out in my store www.wrapmogul.com
THEY ARE
VERY HEPFULL ,THEY HELP ME SET UP MY PRODUCT PAGES VERY FAST AND EFFICIENT
Love the App and great support from this company, saved me a lot of time
The application is excellent. But there is something even more perfect, and that is the team itself. They patiently solved every problem I had. They even helped me resolve issues that were not related to their application. They do their job very well.
Excellent app! Highly recommended!! This is the first app we added to our Shopify store, and the customer support has been immediate and extremely helpful.
Fantastic app and exceptional customer service. They solved all my problems with great kindness and helpfulness. I highly recommend.
I am loving the options this app gives me. The Solver Circle team has been very helpful setting everything up. Since I had a custom theme I was afraid I would break something and they were kind enough to help me with it. They walked me through the entire process and were very responsive. I am happy I am able to get this on my site and I don't notice any slow down.
This app looks really cool and appears to do what I need it to do unfortunately, it didn't work as described. Customer service was very quick to respond but offered little help. I was able to sort through and fix the issue and got it working. It comes with a free trial and so far I must say it's a good app.
My theme was too complex to install this app, but the support staff did a great job to make it work. You guys are the best.
Amazing customer service and quick respond less than 24 hours. I like the app, it works for my store very well
I love this App! customer service is the best! really impressive. I tried to install the code myself but looked a little daunting, their customer support responded in less than 24 hours!
The support team assisted me in setting the app up and even helped me when I had a hiccup. Easy to use, and very scalable as compared to other applications out there. A great application that will suit your customization needs!
5 stelle per l'assistenza: davvero disponibile e professionale.
Ho dato solo 4 stelle perché manca una cosa fondamentale: il cliente è libero di ordinare stampe di qualsiasi dimensione e un numero infinito di stampe sullo stesso prodotto e il prezzo rimane invariato.
5 stars for assistance: really helpful and professional.
I only gave 4 stars because one fundamental thing is missing: the customer is free to order prints of any size and an infinite number of prints on the same product and the price remains unchanged.
Fantastic customer service!!! Sent an email, in a matter of minutes they responded and even installed the app for me for FREE.
Will be using this app and hopefully this will cater our needs.
Thanks!!
Perfect app and support! Warmly recommended! I can't do our business without this! Thanks again. Stadiumline.ch
Started off rough in the beginning but their customer service is incredible, they held my hand the whole time until everything was up and running. Great app for a reasonable price.
I am not good at developing website, they support everything that I need.
I requested some specific modification of app 1 year ago. They provided it for free. And now I want to change some features of app. Their service is so fast and excellent. I recommend this app for Tshirt Prining in the small business.
Excellent app and works perfect. Furthermore, support is excellent and responsive. They install for free and even help with further queries and adding products etc..
Thank you
Support team helped us to uninstall the app and were willing to do it for another version of our theme that is meant to go live soon. very happy with the support we received.
This was not a good experience. I installed the app and reached out to the company of for assistance to get it functioning properly. The communication was very generic. Did not solve any of my issues. So I canceled it. Someone personally reached out and said they would help so I gave them another shot. I was charged $29.99 for the product after 3 days still no results and back to the generic answers so I canceled again. Don't waste your time with this app.
Great service and great support! Would definitely recommend this app!! Support is fast and detailed.
Within minutes of sending an email to ask for installation help the team had replied. They were very helpful in getting the app up and running in no time. Although I did have difficulty with uploading images, I reread the instructions and figured it out once I realised where I was going wrong. Now its running very well and I am so far very pleased with my purchase! Thank you.
I just upgraded to the Gold Plan and let me tell you it is everything else I needed. It's perfect for mobile and desktop. And the clipart section actually allows you to put your artwork in categories. Give it a try you can't go wrong and Nasif in customer service is awesome.
We have tried this app, after install the app, it do not work, there is no response when click the "Add Customization", it still no response after add images and price , Do not install !!!!
Please email us to install@solvercircle.com with staff access , we will provide the best help for Free and resolve any issue regarding the app. We have sent you multiple emails and still looking forward to get your email replies to help you immediately.
Kind Regards
Nasif
Sr. Software Engineer
Support was very quick and helpful, site working well
perhaps I will need more help in future, Great~!
I use Tshirt & Product Design Studio for my store, to let customers design their t-shirts, mugs, banners and many more custom products.
The team was very responsive, they took care of installation and I can say that I am very happy with the app and with the service.
Thank you very much SolverCircle Team!
This is a great app for allowing my customers to upload images. I have had minor problems with the app which were address promptly by customer support.
The app is good enough. The support team is responsive and the app is customizable to fit your needs.
* Edit* I too experienced this server crash. I did lose everything. That said, I was given a refund, and support did what they were supposed to. Support. While I have to start over again, I am going to reinstall and start again, trusting the designers have fixed the problem and it will not happen in the future. I am leaving my rating at 4 stars because it is a decent app that is more affordable than others, and support does in fact care. *End edit* I tried a few other designer apps and this one was far less complicated than any of them and has more font options as well. Did have a little bit of an issue trying to figure setting it up at first because I'm still new to this, but these guys had me up and running in no time! Response time was great, and they were very helpful. This app is hands down the best value without a doubt. Allows your customer to personalize anything in your store that you choose, and you can set the items up with very minimal effort. Wish I could have more variants without having to individualize each product, but aside from that, I'm very happy with my decision to use this app. I'm sure it can be done, but I can't afford an extra charge atm.
Owsum plugin. Loved it. I really need a customizer in my website and this plugin do a fantastic job. And their team support is also brilliant thumbs up.
This app was the cornerstone of our old layout, and is so vital that we redesigned our store around it.
Its great to use from a user perspective, everything laid out clearly and flows nicely to create a unique and enjoyable end-user experience. In the back end, from a store-owner's perspective, setting up a product to be used in the app is so easy a child could do it. The end result is great for both customers and shop owners, and is sure to convert casual viewers uploading their design 'just to get an idea' into paying customers with its visuals and ease of use.
The real gem here though is the customer service, SolverCircle go above and beyond what is required in order to help their customers in a friendly and quick manner that solves the problem overtime.
We tried a lot of different T-Shirt customisation apps on Shopify, and this is definitely the best of the bunch, especially when its so affordable.
Great Work!
Absolutely love this app! The developer clearly is very talented. This app is very easy for customers to use and loads quickly- every thing you need when it comes to product customisation!
Thank you for the great service you provided when installing this app also! The install team is very helpful, friendly and respond to any messages promptly!
I have looked a multiple customisation apps on the shopify app store and none of them have come close to this one! I would highly recommend this app to anyone!
Thank you!
Pre-sale questions sounded like the sky is the limit, but unfortunately it is the app that is limited. It's still a nice app and I love the ability to download in svg, but lacking the ability to change the background color and color of the png image is detrimental to what we offer, so it was not a good fit for us.
Amazing customer service, and a great little app. :) Thanks guys. :)
Best Design App On Market!!!! I have used every single customization app and this one has the BEST features and the BEST support staff on app store.
Amazing customer service, and a great little app. :) Thanks guys. :)
The best app & developers. So helpfull
My app required some customization, in order to achieve what I wanted. Not only did the company meet my expectations and did the customization - they did it for free.
What a good service, ill be a happy customer for the next years forth.
Regards
I was a bit apprehensive about paying a monthly fee for this app or any app for that matter. I was in need so I went for it, and just like I thought I ran into a few problems. I followed directions on the install instructions and asked for help. This happened over the weekend and I was not expecting anything I went on with life as usual. As soon as I arrived for worked Monday I checked my email and there was a reply surprisingly. Not only were you prompt but you exceeded my exceptions, I really really appreciate you and your services and would recommend anyone in need of this option for your site to go ahead and give it a try...
A great custom product app. We offer printed business cards, stationary, stamps etc. Easy to create and maintain designs, very fast installation provided free and great support.
Support team answered questions promptly.
+1 same problem, they answer your questions with no solutions, very limited options, very limited app.
this app been giving me problems since i got it.. its unfortunate shopify doesnt have another design it app
Amazing app, excellent customer service & great value!
This app is not to be underestimated, the possibilities are endless.
A truly professional & talented developer with a real 'can do' attitude.
We opted for additional customisations & they modified the app to our exact requirements at a VERY reasonable price.
Including customisations to the app, the cost is very competitive with similar apps &, for our store, it offered better functionality.
The customer service is outstanding & communication was fast & efficient.
We would highly recommend this app & the developer.
We had some hiccups in the beginning, but it's working well now thanks to the friendly and helpful staff :)
Nice app for the price, But a few things would be nice!
1) Mobile friendly- App does not work on Cell phones or Tablets.
2) Able to set print area- Can't control where customers place their design.
3) Access to fonts- Can't or don't have access to the designer fonts to fill orders.
4) Text option - No curve text, Stretch text, Narrow text etc.
5) More fonts
Excellent custom product app, professional staff, fast installation provided free by their staff.
I love this app so much and the support team are 100%. The product complies with all the provisions and when I had any doubt the technical support fixed it in no time.
Very good and fast support !!! Highly recommended.
The Best i have ever deal with. Hoping to try your other Apps. Thanks for making this amazing App.
I just switched to shopify from magento and was hoping this app would work well for our store. Not only does it work great, there customer service was outstanding. They went above and beyond to help us out. Great Customer service and great App!!! Highly recommend!
Product does what they say it does , I love this plugin so much and the support team are 100%. The Best i have ever deal with. Got my custom requirement done at Additional development cost, as I do not expect any Good thing for free and I am very HAPPY with the delivered item.
Very very good customer support! Very professional and everything was made as it should. I'm So glad for the help i needed, for my custom template.
I wish I could say something good about this app and the seller but I have had nothing but issues and frustration dealing with this. I'm not sure why some people can't be honest? Before I bought this app I asked the seller/designer if this App would allow us to do special features on our site (I sent pictures and examples so he could fully understand my request) and his reply was YES. Almost 2 weeks later he says oh you don't know what transparent images are so you need a designer to help you or pay us $1000 to help you. Ummmm, sounds like a SCAM to me. This seller is unprofessional, has broken English and in my opinion was out to get my money. If you can't do something just say NO, don't try to prolong the 7 day trial to get people's money. I will be contacting my bank and canceling this terrible order. Learn ethics!
The product is exactly what I have been looking for. The service is a 10 out of 10. Emails were answered on a timely basis which saved me a lot of stress. Changes were made on time, and correctly. Communication was excellent. I would like to that Solver Circle for a great product and outstanding service.
Phil
Las Vegas, NV
USA
This is a great App, works very well and the customer service is excellent. I highly recommend this and solvercircle.