We wanted to offer simple customisation to a large number of clubs. We relied on the software designer specialist install team but we made a couple of errors, causing the system to fall over. They responded quickly and all is now working as indicated. Note, tell your customers not to try to upload any file over 3mb.
5 stelle per l'assistenza: davvero disponibile e professionale.
Ho dato solo 4 stelle perché manca una cosa fondamentale: il cliente è libero di ordinare stampe di qualsiasi dimensione e un numero infinito di stampe sullo stesso prodotto e il prezzo rimane invariato.
5 stars for assistance: really helpful and professional.
I only gave 4 stars because one fundamental thing is missing: the customer is free to order prints of any size and an infinite number of prints on the same product and the price remains unchanged.
* Edit* I too experienced this server crash. I did lose everything. That said, I was given a refund, and support did what they were supposed to. Support. While I have to start over again, I am going to reinstall and start again, trusting the designers have fixed the problem and it will not happen in the future. I am leaving my rating at 4 stars because it is a decent app that is more affordable than others, and support does in fact care. *End edit* I tried a few other designer apps and this one was far less complicated than any of them and has more font options as well. Did have a little bit of an issue trying to figure setting it up at first because I'm still new to this, but these guys had me up and running in no time! Response time was great, and they were very helpful. This app is hands down the best value without a doubt. Allows your customer to personalize anything in your store that you choose, and you can set the items up with very minimal effort. Wish I could have more variants without having to individualize each product, but aside from that, I'm very happy with my decision to use this app. I'm sure it can be done, but I can't afford an extra charge atm.
The design it yourself aspect of the app is great! Loads quickly and allows customer to design a product. Our needs are more complicated and advanced so it may not end up working for us without more customization of app but definitely a great tool for most situations and online store needs. Working with developer to see if our issues can be resolved.
We had some hiccups in the beginning, but it's working well now thanks to the friendly and helpful staff :)
This is a great App, works very well and the customer service is excellent. I highly recommend this and solvercircle.
We tested this app and have to say it's really good but the problem we found is if a customer wanted more than one item in a certain size they had to completely re-design the item each time to add it to the basket.
For a single purchase it's excellent.
My advice to the developers would be to either have a back button so the design is still saved and customers can add more sizes, or add to the basket but make the page stay on the product customizer page and no go to the cart each time.
Update: Altaf was very helpful and got back to me with a solution but sadly at a cost of $1000 one off and then $24.99 a Month it was a little out of price range.
Nice little app if you only need one product and one size for a customer to design.