Overall rating Based on 119 reviews
I haven't reviewed many apps on Shopify because I end up not using the apps for very long because they don't meet my needs. I have been using Bespoke Shipping for over a year and it's awesome. Yes, I paid to have the Bespoke team write all the code for my very complex and unique shipping situation (we ship frozen items and the amount of dry ice we use varies based on where we are shipping it and how many items the customer orders). I thought the price was VERY reasonable and each time I want additional logic or customizations added in, they are either a free simple change or a low cost more complicated change. There is nothing that Bespoke can't handle for your complicated shipping scenarios. Haven't found a single other app that solves our unique business scenarios.
This app became core of our shipping, can not imagine running our e-commerce without it. Best support as well, it feels like we have a tech team right next to me.
This is an amazing app! A must-have for any store that wants to solve one of the biggest weaknesses within the standard Shopify set up.
The lack various shipping options and logic within Shopify was a huge issue that was solved with this application.
However, where Bespoke out-performs is the service and support. Min is an absolute genius and takes the time to get your rules in order, and implemented correctly.
I would highly recommend spending a little extra to have her handle the heavy lifting on implementation.
Our set-up was very complicated with over 20 vendors, and at least 30 different output scenarios to the shipping options based on vendors in the cart, stock in various locations, and our WMS, vs. drop shop vendors etc.
The code she developed was over 500 lines and extremely clean. Even our CTO reached out to me to make a point and compliment her on the organization of the coding and efficiency on how it was written.
If you have a complicated set-up, you can expect a few adjustments to be made, but Min will be there very step of the way responding and changing to your needs within 12-24 hours. We had been researching our freight solutions for months and couldn’t have been happier that we made the choice to go with Bespoke.
There were even several nights whereas Min would be working for hours in real time with us as we went live on site with the app.
Lastly, the financial benefit can not be understated. Since incorporating this application our conversions increased by 30%, shipping revenue increased 80% while customer satisfaction based on testimonial pages went from a point of dis-satisfaction, to one of areas which we can be proud of from a customer service perspective.
We couldn’t live without this application and only wish we had implemented 6 months sooner.
There are few apps that have a support staff whom do what they say within the time frame quoted, and whom you can count on to be there downstream as needed.
This is once company who will. If you need to improve your shipping rates logic, I would not hesitate to give them a try. This is truly one of the top 3 additions we would allow in our theme code.
Thank You again Min! Our staff looks forward to much success together.
My Renewable Energy Australia
Well the work is complete and done to just the way I wanted it. In fact Min made some suggestion which made my site work even more efficient than expected. Min was very thorough in collecting all the data required for doing the work and he never went ahead and did a task without your approval.
Where was he 12 months ago. I would give Min 10 out of 6 if I could.
21 August 18
First, The service is best to none. Min was asking the correct questions all the time. When I did not have the answer he was willing to sit and wait for the correct information. from start to end was just over three week and that was to do with me collecting the relevant shipping rates.
It was not a simple job because the rates had to start with the different factories in china, local transport to dispatch warehouse, Air Courier rates, Airport to airport rates, Dangerous Goods fees, Shipping fees for LCL and FCL, Chinese customs and clearance fees, Australian customs and clearances fees, Brokerages at both ends and the pick up and delivery any where in Australia for small to 40,000kg containers.
We have just turned it on but it was working from the start. today no issues to report of. And by the way, I did try and pay a lot of so call experts around the world over 3 years and go nowhere with them. All Talk but took all the money.
Min set a great fee and was complete in 3 days after giving him all the correct rates and rules to follow.
Want a good job, Get Min onto it.
Ken Scott - CEO
Great developer and fantastic service from start to finish. This developer really spends time trying to understand the requirements and is very upfront. Very good app. Would happily recommend.
What a fabulous app! One of the best finds in the App Store and excellent value for money. Support is fabulous and super quick. The Bespoke Shipping developers are a pleasure to deal with and no question or query is too much trouble. Thanks for producing such a value packed app with brilliant service levels to boot. Couldn't recommend more highly - from one very impressed customer!
American Bbq Australia
Well, how good is this App/service. To be honest I was very aprehensive about launching into bespoke designed software but much to my surprise it went very very smoothly and the support shown by the team at Bespoke... well worth their reputation and previous glowing reviews. Thanks team so much for producing my new app. It works perfectly each time, has never bugged (really!) and are always on call for support and to explain the bigger picture especially when these API's are off connecting to and through... where ever! Fantastic. I am sure you guys have bigger things on the horizon for us - can't wait!
This is a lifesaver app for shops with complex shipping rules. The PHP interface allows you to create complex shipping rules. Can recommend the app enough for people who need these kind of functionality on their website.
Crimson Empire Tattoo
I am a shopify newbie, everything seems daunting.
Shipping was a nightmare for me.
Two emails to Min and a couple days later. My shipping is fixed. He customized it for me for a small fee. Min has allowed me to ship from 2 fulfillment centers (Printful and from my own bricks and mortar store).
Crimson Empire Tattoo
Three Star Smoked Fish Co
We would be lost without this app. It has helped with all of our specific shipping needs. We've officially been live for a month now and have had zero issues with our shipping rates. On top of it all, their tech support is great, fast, and so helpful.