Bespoke Shipping

12.13.2019
I was recommended this app during our launch phase and reached out to support to have some of our complex shipping requirements addressed. Min responded very quickly and has provided top-notch information and support through the entire process. Will continue to test the product volume based algorithm and it's accuracy but Min has already addressed some potential work-arounds if the generic algorithm is not working for our use-case.

1.4.2024
Just coming back to give update. Been using this app across all Shopify stores since we started. Never looked back. It is very customizable and powerful. There is a wizard to setup for standard needs, and if you need something not offered in the wizard, then you can dig into the PHP macro editor and do pretty much anything you need. Every single time I have reached out to support over the years, its always been the best support from any Shopify App. I am not one to leave many reviews, but thats how much I value this app.

Have been using this app for over 4 years.
It is perfect.
Customer support has been excellent.
Cannot flaw.
If I could give 6 stars I would.

What a fabulous app! One of the best finds in the App Store and excellent value for money. Support is fabulous and super quick. The Bespoke Shipping developers are a pleasure to deal with and no question or query is too much trouble. Thanks for producing such a value packed app with brilliant service levels to boot. Couldn't recommend more highly - from one very impressed customer!

excellent service !! since we do have several shipping rates the one or the other are not matching together. It only took some emails to customize the app. Great service and best wishes to Min !!

Tom

I was having a terrible time trying to get shipping sorted for my store and I did not understand it at all. I downloaded this app and everything was sorted. It was refreshing to work with someone who knew their job. Min was amazing and so helpful every step of the way. I received the best support in setting my shipping up and I would highly recommend Bespoke Shipping to anyone that is needing help with shipping.

I haven't reviewed many apps on Shopify because I end up not using the apps for very long because they don't meet my needs. I have been using Bespoke Shipping for over a year and it's awesome. Yes, I paid to have the Bespoke team write all the code for my very complex and unique shipping situation (we ship frozen items and the amount of dry ice we use varies based on where we are shipping it and how many items the customer orders). I thought the price was VERY reasonable and each time I want additional logic or customizations added in, they are either a free simple change or a low cost more complicated change. There is nothing that Bespoke can't handle for your complicated shipping scenarios. Haven't found a single other app that solves our unique business scenarios.

Absolutely the only shipping app that would handle our complex shipping criteria. Relatively easy to configure once you take the time to understand how it works. And when you come up against a challenge, the support from Min was incredible. Weekday, Saturday, Sunday, support when we needed it. Would recommend in a heartbeat.

We've been using the app for 4 years now and needed some support in making alterations and Min was fantastic, best app support I have ever dealt with.

With most customer service these days being a forgotten part of business, it's great to find a company that responds above and beyond your expectations. We needed a multi-layered shipping configuration. With each option we requested, Bespoke (MZL Solutions) responded with, "Yes." Within hours... click. Exactly what we needed. As far as we're concerned (and happy to admit it), there's no need to look for any other shipping solution. It's all right here! Thank you MZL Solutions.

Great so far. Min Liu responded quickly to configuration questions and helped us get setup with product specific shipping that wasn't possible with Shopify's built in capabilities.

Update 1/28: We had changed our shipping setup for a few months and stopped using this app but again have found a need to get some custom rates setup. Min is the best and helped us get going super quick with the new logic we needed. If you have custom shipping requirements, this is the way to go!

I had a very specific shipping requirement and Min responded quickly to my request. I was thrilled that he was able to write the code I needed and now my shipping works exactly as I want! He was very responsive and professional and I highly recommend contacting him if you have questions or specific needs. I could not be happier!