Bespoke Shipping , 186 reviews

Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
Edited June 24, 2022

UPDATE: The support answered and provided all the details we needed. We appreciate it. We will provide more detailed review after setup and testing. For now, we are not satisfied with the support. We tried to contact it during our trial period, but there is no reply. Can someone help with our questions? Thank you.

Time spent using app: About 1 month
MZL Solutions replied June 23, 2022


We responded to your original email within 1 hour of receiving it, we have re-sent our response to your second email as well within 5 minutes of receiving it. Do note that as you have raised a support ticket via the shopify 'get support' button responses go back to the store owner. If you would like a response sent to another email, you can contact us directly at Please also check your spam/junk folder.

May 15, 2022

The developer of this app helped us set up a system that covers several niche needs, and continues to provide speedy support whenever questions crop up. Highly appreciate the people behind this app.

Animate International
Time spent using app: About 1 year
May 12, 2022

Amazing app. We have been using it for over 5 years and have never had any issues. Min is very responsive to answer questions and make tweaks. It's the perfect app to customize your shipping rates.
United States
Time spent using app: About 6 years
May 11, 2022

Bespoke Shipping is a very powerful way to set up your ship rates. Our products are drop shipped from suppliers located in multiple locations across the US, with disparate shipping providers. We therefore, are unable to use a standard shipping application. Bespoke can handle our unique situation because it provides the ability for complete customization. Through a detailed line of questioning, Min understood our needs and was able to offer up a solution. Min is very responsive, replies within 24 business hours and even programmed the rules for our business. Thank you Min! Bespoke also enabled us to easily sync up our unique ship rates with Google feed, an important driver of our business, in an easy to manage process. We've been using Bespoke since 2014 and I'm very pleased. I highly recommend!
United States
Time spent using app: Over 7 years
April 14, 2022

left a competitor for this app as the previous app had a lot of limitations which bespoke shipping app doesn't have - very easy to use - Min was very quick and helpful at responding to sort out my issues - very happy with the app

Sweet Mouthful Mixes
United Kingdom
Time spent using app: 3 days
March 11, 2022

One of the best value apps on the app store, and the only shipping app we're aware of that allowed us to build custom logic with code which is exactly what we required given the complex nature of our shipping rules. Support is also very good, with quick and helpful replies.

Harringtons Pet Food
United Kingdom
Time spent using app: About 1 year
Edited February 7, 2022

I just wanted to take a moment to thank Min at Bespoke shipping. We have store that sells a living product, so our shipping is inherently tricky. I wasn't sure we would ever be able to get our store to a place where shipping wasn't a constant headache. I started researching different apps available via Shopify and Bespoke kind of stood out from the pack. Min is one of the most wonderful developers out there-- Min is fast, smart and understands the needs of a small business. Very happy we stumbled onto this app and we'll happily be Bespoke customers for as long as our store is active. Thank you Min for your unparalleled customer service.

Cedar Creek Farmhouse
United States
Time spent using app: 4 months
Edited January 21, 2022

Bespoke shipping is an incredible app that has greatly enhanced our fulfillment process both internally and from a customer-facing perspective. Our company has fairly complicated shipping needs, but Bespoke Shipping is up to the task. Not only does the app work very well, but Min provides the most excellent customer support. Min always responds quickly and adds custom code to our app whenever it is needed.

Amaroo Hills Emu Farm
United States
Time spent using app: About 4 years
December 21, 2021

The app truly has the functionality to do anything and has been a life saver in simplifying our logistics and preventing issues with customer services. I also cannot praise Min enough, she emails back within minutes and always understands your request and customises your zones accordingly as the nesting of zones can be a bit complicated at times. I moved to a new company that were struggling with their courier management and I knew instantly to download Bespoke and it solved their month-long issues within one day! Keep it up guys

Team RH Fitness
United Kingdom
Time spent using app: About 23 hours
December 6, 2021

As the majority of the other reviews indicate, the support you receive with this app is astonishing. If you have shipping limitations and are using the Shopify platform, I am confident in saying there is no better app to at least try. The app is consistent and I have used it across multiple client stores. I highly recommend the app and the team behind Bespoke Shipping.

Fox Labs
United States
Time spent using app: About 5 years