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The app seems good, but the service is very bad. I've sent a few messages and they don't reply. I want to ask questions, but I can't even do that.
Hi Leandro,
Thank you for sharing your feedback with us, and we’re truly sorry that our service hasn’t met your expectations. We understand how frustrating it can be when your questions go unanswered, and we sincerely apologize for the lack of timely responses.
Regarding the request you're asking with product mapping, we hope the instructions we sent were helpful. We have an agent following up with you now to assist you with that now.
**Update:
Thank you for your feedback and your patience. We wanted to follow up and let you know that we’ve completed your request regarding product mapping. Our agent has reached out and worked through the details with you, and everything is now working smoothly.
Thank you again for your understanding and for giving us the opportunity to improve our service.