CustomCat: Print on Demand

I have used it for 1 month and feel it is very bad, 10 days without tracking leads to many customers' refund. Order status don't update. So very bad.

Quality control and support doenst exist at all. They are repeatedly shipping misprinted/wrong orders and even after 10 days i havent recevied any response from them. It would be better if they just SHUT DOWN!

Slow customer service response times. (Often took more than 7 days to respond even after I follow up). They recently updated the app, so there have been a lot of payment related bugs.

CustomCat really works very badly. An order of more than 1 month does not ship. When contacting support is only answered through the loudspeaker, there is no responsibility. Continuing to ship orders but after more than a week still not shipping orders. In addition, continually deduct 2 times for each order while the system records once, asking support is shirking responsibility.
Indeed, CustomCat is too bad, too disappointing about how it works and supported.

The quality is really bad, products arrive dirty and the print job is really bad. Tried to contact the company for weeks wrote at least 20 emails - no answer!!!
Be aware!!!

Update:
Company stating it was our design rather than their quality standards.
These same designs have been printed by several other print partners with no lack of quality.
Customcat misprinted each item and the embroidery was pathetic.
The replacement order had new issues that the first did not.
Double printing our logo in one location is not an issue with our design as they say. We followed the exact positioning guidelines & yet this issue still occurred. If they had any quality control process in place these inconsistencies would have been caught prior to shipping. If opaque areas of our design were an issue, AGAIN quality control could have flagged this prior to printing. This could've been as simple as contacting the customer to give them an opportunity to modify their design. If we could add pictures we would.
Placing the blame on the customer is ridiculous. Own your faults so you can fix/prevent this going forward.
Buy a new embroidery machine, the one you have results in blocky childlike handwriting. Unbelievable that you can stand behind what you produce.

__________Original Review Below__________

Placed a sample order before launching products on my store. The order took nearly a month to arrive! The print quality is awful. They must not check their products before shipping them to customers. The embroidery on the hat looked like a child's handwriting. The DTG shirts both came out botched. One had a misprinted line outside of the design area & the other duplicated the logo. You would think maybe this is a onetime flaw? No, they sent a reorder and it was just as bad, worse even. Both shirts had printing flaws in the same location as the first order and additional locations. The hat came out just as hideous as the first one. Absolutely terrible. So glad we didn't trust this company with our customer orders. We've had the same designs embroidered, printed & fulfilled by Printful & Printaura. The work by Printful & Printaura is flawless everytime. I cannot believe the lack of quality that Customcat produces. Why Shopify endorses them is beyond me.
I would not use this company again if I was paid to.
I don't recommend using this company to dropship your designs. If your customers receive the quality we did you will lose that customer guaranteed.

I started using CusdtomCat when I first opened my store in August. At first seemed good. Orders reached customers in 5-7 days. Then on my test orders noticed images cracking and fading after just 2-4 washings. Then starting around holidays orders were taking 8-14 days to get processed. I understood that processing may take a little longer during the busy season but 10 days to get it processed when they say the average time is 2-3 days. I still have one that is going on 17 days that is unfulfilled. I tried canceling the order at the customer request as it was taking so long and he still had no tracking number. But it said it was in processing and could not be canceled. That was 14 days ago. Also, at one point during the holidays you could not even access the app or upload new designs. I contacted their customer support asking when orders would be processed. The auto response said it would respond in 24 business hours. I usually got what appeared to be cut & paste response in about 4-5 days which said it is the busy time of the year and processing time takes a little longer, then it was we updated our machines to process things in ½ a day. But apparently not my orders. Why would you upgrade the machines during the rush season-shouldn’t have been done before or after the season. Then got an email that apologized for the down equipment and would start getting orders out faster. Nope. Had order placed after this email and it is still there 10 days after order was placed. I am currently looking at other POD options as CustomCat failed me just as I was starting to get my business up and running right at my first Christmas season. Not to mention the refunds I gave while orders “processing” and telling customers to keep the shirts once they arrive just save bad reviews while my business is still in its infancy.

I just received my product samples today and I'm really disappointed with the quality :(

1. The colour of the fabric seems to bleed through the design, so the parts that are meant to be white take on the colour of the fabric underneath.

2. I ordered a Gildan Ladies 100% cotton T-shirt but the material was very rough and almost had a cardboard texture to it. It is also boxy and not slim fitting at all like shown in the mockups.

3. The tag on one of the T-shirts is completely dried up and you can't make out what it is saying at all.

4. The placement of the logo on the tank top is completely off. It is meant to be on the left pocket area but it's on my tummy area. On the mockups the placement looks fine but not on the actual product.

I have read all the other 1 - 3 star reviews and I agree with a lot of what other people are saying about the customer service. It takes them days to respond to you if at all...

I feel like if you want to build a long lasting brand you shouldn't use custom cat because of their unreliability. There are so many cases of the same thing happening time and time again with CustomCat so I definitely think that it's a problem that they can't deliver what they promise.

I will probably be looking for other POD companies. Really disappointed because I need to push back my launch date now :(

If you want a successful business don't use this company period. They are the worst. They talk the talk but they don't back it up. We have order stuck in processing and production constantly, like 14 days out now on many of them. So many chargebacks, unsatisfied customers due to poor print quality it's insane. They're completely completely out of integrity and don't care about their customers unless you're a big time seller, they'll just leave your customers orders sitting in que. You'll be the one that has to pay for all the chargebacks and fees. Don't use this company!!!!

One of the most Shitty apps in the print on demand. They don't answer when a package is lost! there's no tracking and customers will get mad. If you want problems, here!