Anmeldelser (546)

Samlet bedømmelse
4,3
Antal pr. bedømmelsesniveau
  • 76 % af bedømmelserne er på 5 stjerner
  • 3 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 5 % af bedømmelserne er på 2 stjerner
  • 15 % af bedømmelserne er på 1 stjerner
Redigeret 14. oktober 2019

My experience with Custom Cat has been very negative!

-I placed a sample order on September 21st (just ONE product)

-The order did not process until October 7th * (11 business days later)

-As of today, October 14th, sixteen business days after I placed my order I still have not received the order and Custom Cat has been less then helpful and they are very slow to reply to messages.

This is the ...

The Layne
USA
Mere end et år bruger appen
Bespoke Technologies svarede 14. oktober 2019

Hi Aimee - If we can not process an order for reasons like funds not available or a missing/incomplete address, we automatically alert you via email and the order is ...

11. september 2020

I used this app to upload and manage my designs. The application was very easy to use and very user friendly. The issue that I ran into was the long delivery time and the quality of the graphic print on fabric. None of the print that was placed on my t-shirts and hoodies looked crisp, even when I made sure that the resolution and dpi was correct and that the image was of high quality with basic ...

A Hustler's Spirit
USA
Mere end et år bruger appen
Bespoke Technologies svarede 16. september 2020

Thank you for your review. I see your last order was submitted over 100 days ago but I do not see any support tickets, or seller support views in your order logs for any ...

Redigeret 11. november 2019

if i could give them -5 stars I would. Unless you want to have to replace every item for crap print quality or terrible embroidery, hard pass on this one. theres pleny other POD companies that do quality work and actually QC thier products before shipping. This company has cost me thousands of dollars in replacements because of incorrect colors and just flat out embarssing work.

in response to ...

FYEAH Printing
USA
Mere end et år bruger appen
Bespoke Technologies svarede 11. november 2019

Hey this is Geena, we have been speaking for the last couple of weeks through support tickets. We understand your concern regarding the thread colors in the recent embroidery ...

14. juni 2018

I'm not impressed. There are weird issues and no one answers at CC support. Probably they are too busy for new customers.

Budget Privateer
USA
Mere end et år bruger appen
Bespoke Technologies svarede 4. marts 2019

Hi! Actually, new customers are our favorite! We do not prioritize established stores over new stores. We have an amazing support staff that is around all day during business ...

23. september 2019

I don't recommend this company. I got some items for myself to check the quality and lets just say they suck! One shirt was blurry on the front, print on back was not lined up with base print to achieve the color, then faded after first wash. Second shirt about the same just front print was blown way up from what it should have been and the back was too small, as if they switched the sizes. After ...

My Elevated Shopping
USA
Cirka et år bruger appen
Bespoke Technologies svarede 23. september 2019

Hey! Just emailed you to your email on file. Simple solution based on how I see you uploaded your art. If you can give me a ring when you get a chance, we can help you fix ...

16. december 2018

This is one of the worst services I've ever used, the production time is too long, I have ordered from December 3rd to December 17th I have not received an order tracking code, and do not know when it is received, the shipping rate is broken and too much confusion, poor printing quality, bad design interface, unfriendly interface, long customer response time, faulty printing, cut text, excessive ...

Rio-M
Vietnam
Cirka et år bruger appen
Redigeret 18. marts 2019

Everytime, I attempt to download from my library, I get 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. I am the owner...and also can't get any customer support for the past 4days. I have called, sent emails and still no help regarding why I am unable to download from my shopify/custom cat library after creating ...

She Virtuous
USA
Cirka et år bruger appen
31. januar 2019

I used CustomCat for two months. I wish I could give them zero stars. There customer service is all about placing blame on existing customers and avoiding any responsibility for their poor printing. I had ten initial orders. One of my orders had a different company printed on my shirts. I took my products to local printing shops. The owners I spoke to were shocked that someone would ship this ...

Gringos Global
USA
Cirka et år bruger appen
Bespoke Technologies svarede 11. marts 2019

Hi. I am sorry you had a poor experience for your first 10 orders. We, at customcat, take immense pride in our support team. We will always take accountability if there is ...

Redigeret 17. november 2020

Slow customer service response times. (Often took more than 7 days to respond even after I follow up). They recently updated the app, so there have been a lot of payment related bugs.

EVENPRIME
USA
Cirka et år bruger appen
20. august 2020

Do not recommend. The jobs are inconsistent and customer service is trash. If you do reach out to customer service, be prepared to be sat in the queue. They DO NOT respond in a timely manner. Jobs will come back with graphics in the wrong spot, too small or the ink colors already faded or not consistent with your actual design.

ConfidentLeeMe
USA
Cirka et år bruger appen
Bespoke Technologies svarede 20. august 2020

Thank you for your review! We're sorry to hear that your experience with us has not been the most positive, but I hope we can improve it moving forward!

We stand behind our ...