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I've been Customcat's partner for more than 2 years. They work very well, I always receive their support.
They only didn't answer the last guy's phone call because they were handling my order...Mike provides great customer service! Highly recommend CustomCat!
CustomCat provides t-shirt with cheap base cost with good customer service. I really recommend. Thank you!
Our store has been using CustomCat for almost 4 years and we are big fans! Their team is constantly looking for ways to improve the interface and usability of the app. Their products are good balance of price/quality and they stand behind them with a fair replacement policy for defective items. Their production times are very reasonable as well. Of course no POD is 100% perfect, but I think CustomCat does a stellar job with customer service, even during peak holiday times. Their seller Facebook page is an invaluable resource for sellers to navigate stock availability, learn design best practices and communicate with other sellers/CustomCat staff.
The app is user friendly & the customer service is fantastic. CustomCat is the best POD company in the industry.
I like it for the most part. The biggest problem is when thins get discontinued. There needs to be vast improvement in letting sellers know. Items just stay on your store. You don't find out until your customer orders something. They don't even alert you, THEN. The order just languishes until you have to ask by email - What's going on with my order # 1234? A day later...you get a response saying - We've discontinued the polo and jacket, etc... Not Fun.
Hi! I'm Mike B and I hear you. We don't like it when manufacturers discontinue styles either! I'm sorry but we don't have admin control to add, or remove, or make changes to your products in your store. We do send at least two dedicated email announcements when a style/size/ color is discontinued. We also include any discontinued product announcements in the Thursday weekly email updates we send every week. The info is also updated in our blog and we make public announcements in our FB group. I'm not sure what else we can do but I'm sorry if you missed the announcements. If you have any questions or need any help, my direct email is mikeb@customcat.com
Support is the best! Also, the quality always is checked carefully. And average shipping time is in the top of POD industry.
CustomCat is a great POD fulfillment partner. My orders get shipped within 2 days and the quality of the prints are phenomenal. Anyone seller looking for a great POD company, definitely check out CustomCat.
I've been using CustomCat for several months. We had some bumps in the road with a couple of my orders and I previously posted a poor review. It's time for an update. For the last 3 months I've had access to an account rep, J.T. who has ensured all my large orders were processed timely and responded quickly to a quality issue I had on an item in a large order. Product price and selection are far better than their competitors.
I have been using CustomCat for the past 2 years, they have a very fast fulfillment time and all my customers are happy with the drinkware items they have received. The support team usually replies to any queries within 24 hours in a friendly manner. Things they could improve, provide a live chat and showcase their products on the Youtube channel. I would love to sell embroidered hats they provide but before that, I want to see how hats look in a real environment and I think a youtube video would be the best way to see some real-life footage of products.
Thanks, for the feedback! Check out product reviews, including embroidered headwear, on our youtube channel! https://www.youtube.com/channel/UCU4dItXcZtXe6vEY5qjQcBQ