CustomCat: Print on Demand

Overall, the app is so frustrating to use. I tried to install on Shopify, didn't even work so I had to use the web version. Everytime I had to place an order, I had to recreate the design and the product because you cannot even save it. Orders say 3 business days for turnaround but oftentimes it took at least 5-7 days for them to ship it. Customer service is slow as a drunk dude, took at least 2- ...

Choosing to use a new app during the busiest season of the year almost promises to be a disaster, but my POD was out of ornaments, and CustomCat had them, so I thought I'd give it a try. First two bulk orders were completed and shipped in super fast time, instilling a false sense of security. Then the problems started and haven't stopped. I'll break down all of the issues with this app to make ...

I hate writing reviews. but I must. I just ordered 3 hoodies as test samples for my children. I didn't like the way the designs were printed. It looks fuzzy. Too bad because I was excited to use a company from my home town. I'm waiting on another shirt ordered to see how it would turn out. I will be uninstalling the app if this shirt doesn't work out.

Update: I was happy to work with Brett who ...

Loaded app, attempted to follow instructions to configure shipping, but the instructions were outdated. Email support several time and never got a response so had to delete. Was super exited for the speed and the prices, but can't rely on a firm that zero support capabilities.

Their pricing structure is insane and does not compare to any other print on demand service. Their pricing is no different from other POD companies (maybe on one or two items) who don't force their customers to pay $35/month. I also don't like that you can't place a manual order and must add every product to your store. They need to have that option and lower their monthly subscription cost, or ...

Customization is extremely limited. Prices are okay for Canadians but I would prefer more customization and better mockups.