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very prompt and helful service all questions answered with full clarity thank you for you help and excellent customer service JT.
Slow customer service response times. (Often took more than 7 days to respond even after I follow up). They recently updated the app, so there have been a lot of payment related bugs.
great customer service and very fast responses to my emails.
Do not recommend. The jobs are inconsistent and customer service is trash. If you do reach out to customer service, be prepared to be sat in the queue. They DO NOT respond in a timely manner. Jobs will come back with graphics in the wrong spot, too small or the ink colors already faded or not consistent with your actual design.
Thank you for your review! We're sorry to hear that your experience with us has not been the most positive, but I hope we can improve it moving forward!
We stand behind our service 100% and will replace any irregularity. We're not perfect but we do own our mistakes and make it right. Please be sure to use the envelope next to the order info in your processed order dashboard. Our team responds to active sellers who request day to day order related help quickly. You'll get a much faster response than sending to the support group who handles sales and technical assistance. Sorry for the handful off issues but we always want to work with you to make it right and were proud that over 98% of the overall orders we ship are issue free!
If there's anything we can help with or if you have any concerns, feel free to contact me directly at jt@customcat.com anytime!
CustomCat really works very badly. An order of more than 1 month does not ship. When contacting support is only answered through the loudspeaker, there is no responsibility. Continuing to ship orders but after more than a week still not shipping orders. In addition, continually deduct 2 times for each order while the system records once, asking support is shirking responsibility.
Indeed, CustomCat is too bad, too disappointing about how it works and supported.
When I have some problem about shipping problem , I contacted to support and get the quick support.
Product after product with issues. Colors nowhere close to submitted artwork, prints off center. 7 of 8 items on last order were flawed. Customer service is slow-to-non-existant. Made me jump through hoop after hoop and each time they admitted the print was sub par. Still argue about refunding me. No longer worth the effort. I only wish these reviews allows submission of photos to show the final products. I'm sure CC is thrilled thats not possible.
Placed sample orders with Printful and the quality was night and day. The colors with printful were way more accurate and print location was spot on. Posted a blind comparison in the CC users forum and was removed from the forum. Beware before hitching your POD business to Custom Cat.
I used this app for 4 years and this is best fulfllment app for POD. They support very quick and high quality product. Thanks
This is best app fulfill for POD product. Very easy use, low base cost and fast support. Thank you so much
I used this app to help me do good job.I really like and this is best fullfilment .Thank you so much