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The quality of the clothing products are poor. The face mask sucks. You can't breathe in it. Ugh!!!!
Thank you for your review. It's always interesting to hear feedback on the masks. Some buyers think it's too thin while others say its hard to breath wearing it. Some buyers say too big for my face and others too small. We do sell 10,000+ every week with the majority of buyers happy with the product and designs they recieve. Regarding shirt quality, we do have close to 50 styles of shirts with different cuts, materials, etc. Happy to help you find a winner for your audicance. I didn't see any support tickets for any of your orders asking for help so if you need any resolution to any problem, please feel free to email me direct at mikeb@customcat.com.
The printing quality isn't great at all, I've had two of my customers complain that there was some sort of issue regarding the quality. It seems as if Customcat is simply cutting corners when it comes to their printing process. I truly love the variety of clothing and colors they offer, and I hope they improve soon. On top of this, I tried the free trial for the paid plan and I canceled it right before it ended yet they are still charging me full price. I hope Customcat and fix the issues it's been faced with, and I wish them the best, but I simply cannot recommend their services to anyone at this point.
I think CustomCat are great. Shipping and fulfilment is fast and customer service respond when I need help. Very reasonable prices as well - keep up the great work :)
Great customer service from the team at CustomCat. I had an issue with personalization and they went over and above in order to fix the problem. Also the quality of the CustomCat products is excellent and I much prefer them to any of their competitors. Thank you!!!
HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.
Hi! I am sorry you were charged for the app after you uninstalled it. This was probably just a technical issue or the full instructions on how to uninstall us was not followed correctly. We would NEVER charge you during or after the trial period. If something like this slipped through the cracks, we will always refund you.
Fast delivery, good product quality. Customcat has a dedicated support team. Always a reliable choice in platforms
overcharge you for purchases, send massive charges without permission and have a faulty system for handling paypal payments. had a much easier time with printful and will be returning to them.
Hi. I just want to clarify a couple things. We will NEVER overcharge you for anything. This is completely against our policy and not something we do. If you think you were charged more than you should have, it may have been a rare mistake. If this was a mistake, we will ALWAYS correct this. Every single time. Also, our relationship with PayPal is great and we can process orders quickly, efficiently, and as secure as you can possibly be about transaction processing. If you need help understanding how processing works, we have an amazing blog post about this on our blog on customcat.com. Check it out!
I would not suggest using this. I put up some items as a test . Had complaints from customers on missing and slow items. I contacted them about a lost item and support was very slow !
CustomCat is great There format saves me days compared to other POD companies that I have used. Customer Service is great.
Thanks
Todd
Great customer service.
Called up customer service, since I had issues with my order not appearing in CustomCat. I ended up talking to Mike from customer service and he was more than great. He solved all the problems I had and answered all my questions as well.
There was no issue reaching their phone, like other people state there is. Most of their low reviews are mostly because the people who left them, were too quick to jump to action and conclusions.
They're more than great and offer so much more, than most other print companies. Great service and prices.