CustomCat: Print on Demand

I love their products and they really work on behalf of their customers. I do think their design lab is not as easy to use as others but their product line is amazing!!

Loaded app, attempted to follow instructions to configure shipping, but the instructions were outdated. Email support several time and never got a response so had to delete. Was super exited for the speed and the prices, but can't rely on a firm that zero support capabilities.

The app has too many critical bugs. Many features don't work from screen to screen. It locked up my system and had delayed response times. Really slow at times. Wasted a lot of time working my way in and out of the features and adding products. Biggest issue beside the slow response and system lock up is that the fields for entering in product name, selecting colors and sizes, adding to ...

I have several apps in my store. I never bother to read the user guide for any of them. They are intuitive and designed with ease of use in mind. This app has a terrible UI. I tried a dozen times to get my logo file uploaded. it meets all the file criteria they have in their FAQ. Once i finally got it to load and show up. It disappeared. I dont have time to mess with an app that is buggy and ...

got 1 order, 7 days later no order, no communication telling me the item was out of stock, I had to open a ticket just to find out 6 days later but my customer had to get refunded.

Their pricing structure is insane and does not compare to any other print on demand service. Their pricing is no different from other POD companies (maybe on one or two items) who don't force their customers to pay $35/month. I also don't like that you can't place a manual order and must add every product to your store. They need to have that option and lower their monthly subscription cost, or ...

Ordered a couple sweatshirts for testing and I'm glad I did... the print quality was very faded and shoddy looking- white print residue spots outside of the design. Very linty and it had hairs on it. I believe I could heat transfer something that would look much better than this.

The embroidery on the other sweatshirt was ok in quality but it was only about half of the size of what it showed in ...

I finally decided to make a 1 star review to CustomCat. Every type of issue takes away 1 star and there are many issues at the moment so they should have received zero stars if it would be possible.

#1 Quality control issues - I sold thousands of face masks and it's unbelievable how much work I had with customer support. About 5% off all masks had quality issues, either the customer received the ...

Customization is extremely limited. Prices are okay for Canadians but I would prefer more customization and better mockups.

Best app fulfillment POD product with fast shipping and high quality product. Very fast and good support team. Thank you