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Really enjoying my experience with CustomCat so far. They're one of the only POD companies I've found that does EOD — embroidery on demand. They have a large catalog of products, and great customer service too! I talked to Mike B. today for almost an hour about all sorts of things including a cool feature I didn't know about their app which will save me time loading collections of products to my site. I love the more personal experience they offer (you can actually call them) and will definitely be sending more of my business to them in the future. Recommend you give them a try too!
The CustomCat App Is amazing! They have so many product options + fast fulfillment. I highly recommend the CC app!
Absolutely awesome company and app!!! Great products, great support, and great prices. It is nice to work with a company that is continually providing excellent service with great prices and fulfillment procedures. I give this company and app my highest rating and recommendation!!!
We are so grateful that we found CustomCat! The product line they carry fit our exact business model. We ordered some test products and the shipping was extremely fast (4-days). After receiving the items, we tested them out to ensure they fit our requirements for our brand. Would highly recommend them!
Excellent and useful application! I recommend it.
Support answers quickly and helps if you have questions. The app is extremely easy to use.
Slow customer service response times. (Often took more than 7 days to respond even after I follow up). They recently updated the app, so there have been a lot of payment related bugs.
Excellent App. I loved Bulk Upload. I saved many times and working really effectively. Base cost is also good. Love
Thank you.
Easy to use a personalized function. But I think need more products for Pet in the future. Fast support and production time in US.
Do not recommend. The jobs are inconsistent and customer service is trash. If you do reach out to customer service, be prepared to be sat in the queue. They DO NOT respond in a timely manner. Jobs will come back with graphics in the wrong spot, too small or the ink colors already faded or not consistent with your actual design.
Thank you for your review! We're sorry to hear that your experience with us has not been the most positive, but I hope we can improve it moving forward!
We stand behind our service 100% and will replace any irregularity. We're not perfect but we do own our mistakes and make it right. Please be sure to use the envelope next to the order info in your processed order dashboard. Our team responds to active sellers who request day to day order related help quickly. You'll get a much faster response than sending to the support group who handles sales and technical assistance. Sorry for the handful off issues but we always want to work with you to make it right and were proud that over 98% of the overall orders we ship are issue free!
If there's anything we can help with or if you have any concerns, feel free to contact me directly at jt@customcat.com anytime!
Thank you, I feel satisfied with Customcat's service, this is a good start for those who really want to join online business like me.